Testimonials

See What Our Customers are Saying

Check out these great testimonials and see what our customers are saying.  Our number one priority is you, and we aim to provide you with the best products and services.






From 656 reviews
Justin Zachary





Justin Zachary

Got out spa delivered and installed the day before Thanksgiving. Absolutely loving it! David, Dana and the whole Townley clan are simply the best! So knowledgeable and helpful!

via Google

G-Wag





G-Wag

You all are very helpful and pretty funny! Bought a new pool pump motor last minute. Excellent service and good prices.

via Google

Michelle Hitt





Michelle Hitt

Got my hot tub up and running in no time.

via Google

finn pinson





finn pinson

Outstanding service, we are new to the area and even though they were doing an inspection of the pool their team spent extra time going over every function of the control panel and pool maintenance. I highly recommend them to any one …

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kelly holbert





kelly holbert

Wonderful help! Nice to get water tested and sheet makes steps so easy! Thank you

via Google

Greg Fairchild





Greg Fairchild

Great people and great products. The setup was easy and simple and any question I have had the have always been quick to help n

via Google

Gary Olson





Gary Olson

All the staff are very friendly and helpfull!

via Google

Linda Stuckert





Linda Stuckert

The buying process was great. They are very knowledgeable and gave us a good price. Delivery was on time and they gave us the info we need to fill and start using.

via Google

Richard Jackson





Richard Jackson

I have worked with Townley for years. They are always professional yet give amazingly personal service. Everyone is so friendly, knowledgeable and helpful. Also their service team is top notch.

via Google

Mark Ouellette





Mark Ouellette

Townley Pool and Spa was referred to us by one of their long time customers. We recently moved to a new house with a 20,000 gal. salt water pool. Townley (David) performed the pool inspection prior to us moving, of which included a …

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susan baker





susan baker

Always a great help!!

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Steve Hutchins





Steve Hutchins

Pleasant and helpful

via Google

WILLIAM BENTON





WILLIAM BENTON

Expert help every time.

These people care, great expertise, attitudes!

via Google

Jean Parham





Jean Parham

Excellent service by experience pool suppliers and water testers.

via Google

Alex E





Alex E

The pool cover is perfect. We were working thru a sale of our home and needed a pool cover before closing. Mr. Townley took the measurements himself and even took into account the placement of a shed. We installed the cover and every thing …

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Judy Dollar





Judy Dollar

Not only are the products superior, the staff is above and beyond ! We love them !

via Google

Terry Kirby





Terry Kirby

Superb service

via Google

Tom Bowden





Tom Bowden

Sold and delivered as promised. Looking forward to excellent customer service.

via Google

Jeremy Teeter





Jeremy Teeter

Townley is a one stop shop with friendly and helpful staff.

via Google

Don Lantrip





Don Lantrip

Dana was very helpful with our decision on our spa. Also help out with the chemicals we needed.

via Google

Brandon Finch





Brandon Finch

Top notch service and easy to work with!!

via Google

Mack Mack





Mack Mack

Always ready to help, always pleasant/professional. Thank you Joseph.

via Google

Steve Campbell





Steve Campbell

“We just bought our first hot tub, and the experience with Townley was outstanding. David and Joseph took the time to patiently answer all our questions, and their knowledge made us feel confident every step of the way. Knowing we have a …

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Dena Faubion





Dena Faubion

Very informative and helpful!

via Google

Gina Moore





Gina Moore

After some shopping around, we bought a hot tub a couple of months ago from Townley Pool and Spa in Little Rock and we've been so pleased! We've never owned a hot tub before so we had a lot to learn and the folks at Townley have been …

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Craig Calafati





Craig Calafati

Fantastic service and very knowledgeable. Very much a family atmosphere. I'm very lucky to have them so close by.

via Google

JOANNE Waller





JOANNE Waller

We needed a new filter for our in ground pool. Contacted Townley Pools and received a price quote from David. Agreed to the service and two very nice/polite young men arrived to install the new filter. James and Thomas arrived when they …

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Danny Satterwhite





Danny Satterwhite

I would recommend Townley Pool & Spa to anyone. Great sales people and service team. Everything happened just as they said it would and when they said it would. We are very happy with our purchase.

Response from
business owner

We appreciate your business Danny

via Google

Jim Miles





Jim Miles

Vary friendly and helpful.

via Google

Richard Anderson





Richard Anderson

Arrived on time, diagnosed the problem quickly, replaced the parts, and were back on their way. Very professional and knowledgeable.

via Google

Brian Teeter





Brian Teeter

Love Townley Pool and Spa! David and staff are sooooo helpful with my pool education... makes it easy

via Google

Old Ironsides





Old Ironsides

Very professional and yet personable. Dana explained everything to me so that it was easy to understand and directions on how to get my pool up and running again. The two young men carried the supplies out to my vehicle w/o even being …

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Rachel Allen





Rachel Allen

I purchased the Hot Springs Aria from Townley Pool and Spa from Dana, and the entire experience was fantastic. From the moment I walked in, the staff was knowledgeable, friendly, and helped guide me to the perfect spa for my needs. The Aria…

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Nick Brown





Nick Brown

Great folks – knowledgeable, helpful and friendly!!

Response from
business owner

Thanks Nick!

via Google

Sabrina Stout





Sabrina Stout

Helpful, knowledgeable, and very efficient!

via Google

Kevin Sweetin





Kevin Sweetin

Great Service.

via Google

Nashwa Krisht





Nashwa Krisht

At Townley Pool and Spa, everyone is always very helpful, efficient and professional! Thank you!

via Google

Jay Holland





Jay Holland

On time.

On target.

Fixed my problem quickly

via Google

Rachel Halford





Rachel Halford

Had a great experience with Townley Spas! Dana is very thorough and answered all our questions.

via Google

Brooks Browning





Brooks Browning

I have been going there for over 10 years, and they haven never been anything but honest and fair. Great advice and awesome customer service. Based upon my experience I couldn’t recommend them more highly.

via Google

Drew smith





Drew smith

David was very helpful and interested in figuring out our algae issue even offering to come out to our pool to assess the situation himself.

via Google

Bobby Graham





Bobby Graham

Townley is the best!

via Google

dulce reyes





dulce reyes

They were great and helpful they explained everything so well and they are so nice Jessica is the best the employees are so nice and helpful too!

via Google

John Marshall





John Marshall

Excellent customer service and expertise!!

via Google

Mary Metzger





Mary Metzger

Summer was so knowledgeable! I transferred from another store and was a little nervous. It didn’t take long before I knew I was in good hands!!

via Google

Shane ferguson





Shane ferguson

I needed a new pump fast and they had it in stock. The owner took the time to go over the pump features, installation, and the warranty. Front desk lady was very nice and helpful. It was a great experience!!

via Google

Jim Malone





Jim Malone

Excellent service. Good people

via Google

Doug Hunnicutt





Doug Hunnicutt

Always great service!

via Google

Steven McGhee





Steven McGhee

My wife and I just purchased a hot tub. Dana Loyd was our sales person and she was great. Very knowledgeable and helpful. The purchase process was very easy thanks to her. I will update after the delivery process.

via Google

Brett Bolan





Brett Bolan

Friendly each time. Never a hard sale to upgrade or replace. Happy to help you

via Google

Joe Smith





Joe Smith

Pleasant and knowledgeable service. Have always helped solve any problems I might have. Been a customer for a very long time. Never been disappointed.

Response from
business owner

That is what we are here for!

via Google

Bobby R





Bobby R

Good service -,great personnel- great prices

via Google

kurt heinrich





kurt heinrich

Always super friendly and knowledgeable!

via Google

Mike Fox





Mike Fox

Townley inspected a pool and hot tub that was included in a potential real estate investment for me. Great communication and the report was top notch! Not only pointed out the issues, but gave detailed instructions on how to resolve those …

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via Google

Tim Thomas





Tim Thomas

Extremely helpful in addressing pool water issue. Cleared up water issue after following instruction/advise shared during visit to store.

via Google

Gina Dean





Gina Dean

Sean and his associate were very prompt and efficient during my service call. They had our hot tub up and running in no time. David and the staff at Townley Pool and Spa have always been a great company to do business with.

via Google

Suzanne Waters





Suzanne Waters

Great customers service!

via Google

Kristin Maris





Kristin Maris

Townley is the best! They are always so helpful with any questions we have! We love their staff!

via Google

Diana Morris





Diana Morris

Very friendly, customer service was great, we will be returning customers

via Google

Lori Ducey





Lori Ducey

They are always so helpful and take the time to explain and answer any questions.

via Google

Todd Milam





Todd Milam

I really couldn’t ask for our experience to be better than it was in buying and installing our hot tub from Townley Pool and Spa. They’re always so pleasant to talk to and quick to answer any and all questions we have for them. I can’t …

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via Google

Chris Ames





Chris Ames

Very professional and helped me in a crunch. You don’t get this kind of service from big box stores or internet sellers

via Google

Gael Hees





Gael Hees

We love our new spa — just the right size! There was a small piece that was broken on the cabinet — they placed the order before ever leaving our house after setup. The service is super.

via Google

Bill Darby





Bill Darby

I can’t say enough good things about Townley Spa and Hot Tub. They not only put the tub in and then put on the tub cover and lift but explained all the features and supplies. I then had some minor issues hooking up the panel but Mr David …

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via Google

Debra Shelton





Debra Shelton

Very professional, knowledgeable and friendly. The place to go for all your pool and hot tub needs

Response from
business owner

Thank you Debra, thanks for your business!

via Google

Zuzana Gubrij





Zuzana Gubrij

I cannot say enough good things about this company. They helped me make a decision on which spa is the best, executed the install perfectly and continue to support me as I’m learning how to correctly maintain the systems. I highly recommend…

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Response from
business owner

Happy to help with your Wellness journey!

via Google

Izzy Conch





Izzy Conch

Excellent everything from the staff, service and product top notch though and though.

Response from
business owner

Thank you Izzy! We strive to provide the best possible shopping experience.

via Google

Samuel Olson





Samuel Olson

I’ve used them multiple times for small and larger projects over the years. They have always done high quality work at a reasonable price! I will continue to use them and recommend them to others! Thank you!

Response from
business owner

Thanks Sam!

via Google

Lee H





Lee H

Thomas and Bryston were great to work with and very knowledgeable in regard to my spa. They quickly corrected my issue and did not leave until they were sure the spa was up and running and all my questions were answered. I highly recommend…

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Gary Taylor





Gary Taylor

Always great and friendly service.

Response from
business owner

We appreciate it Gary!

via Google

Meg Little





Meg Little

Townley is amazing to work with! We needed help moving a hot tub from one location to another and they helped me with the entire process. We appreciate the excellent communication and professionalism! Thank you!

Response from
business owner

Happy we could help you get in “hot water”!!

via Google

Kristin Cameron





Kristin Cameron

We just received our Hot Springs Pulse hot tub and we could not be happier! Joseph was very patient with us as we made our choice (and changed our minds). The staff is very friendly and knowledgeable- highly recommend!!

Response from
business owner

Excellent to hear this! Joseph is a gem!!

via Google

Shawn Mayernick





Shawn Mayernick

HIGHLY RECOMMEND THX SEAN, THOMAS, BRISTON & LITTLE ROCK’S BEST POOL PEOPLE THE TOWNLEYS!!!

Just moved to AR, 1st time pool-owner.

Sean came out & taught us “pool school” on our entire pool system, best practices & even shared tips for pool…

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Response from
business owner

Shawn, welcome to the Townley family!! Sean is AWESOME and has been in the pool industry for over 30 years. We are here to help!!

via Google

Heather StatesJean





Heather StatesJean

They do a wonderful job of cleaning our hot tub. They are very friendly and courteous when they come to the house. They are thorough and they clean up after themselves. They bring supplies when they are needed and I don’t have to do …

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Response from
business owner

We appreciated your continued business Heather!!

via Google

Kelly Calhoun





Kelly Calhoun

Excellent service, on time and professional. They even came back out to fix an issue with our pool cover. Great customer service and support. Highly recommend!

Response from
business owner

We strive to make it RIGHT!

via Google

Maggie Milligan





Maggie Milligan

We love Townley Pools! They take great care of our pool and hot tub!! They have great customer service and are always quick to help us if we ever have a problem. We purchased out Big Green Egg and hot tub there ! Great instruction on how to…

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Response from
business owner

Maggie and Jeff, thanks for finding your "Ahh Townley" moment!! We truly appreciate your continued business!!

via Google

Richard Lewis





Richard Lewis

Super knowledgeable, friendly, and great service!

Response from
business owner

Thanks Richard!

via Google

Heather





Heather

My recent experience with Townley was absolutely wonderful. I was in a bit of a crisis about our hot tub and David was understanding, extremely helpful and bent over backwards to come up with a solution for me. I could not be happier and …

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Response from
business owner

We like Happy Hot Tubbers!!

via Google

Eddie Morgan





Eddie Morgan

This was our first time buying a HT.Really didn’t know have much knowledge in them. Dana salesperson, was very easy to talk to.Answered every question we had. We were able to decide on what we wanted that day. It arrived earlier than …

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Response from
business owner

Dana is the hot tub expert. Thanks for your business!

via Google

holli knight





holli knight

We bought a Hot Spring spa from this company and it had problems from the first day it was installed. Every time we called to report a problem they were very quick to send Sean to work on it. He came to our home about 4 different times …

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Response from
business owner

We truly want our customers to have the absolute best hot tub ownership experience possible. Thank you for your trust!

via Google

Case Jordan





Case Jordan

Great company, always a plus dealing with a family owned business. They stand behind their products!

Response from
business owner

Thanks Case!

via Google

Chip Broadbent





Chip Broadbent

I'm only rating it a 4 because I've not actually bought a hot tub yet. That said, Joseph was an exceptional help in showing me options, features, & price ranges if spa in the size and price range that I was looking for. He also clearly …

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Response from
business owner

We will show you that you made the right decision to shop here!

via Google

Bethany Ruby





Bethany Ruby

So helpful at every step of the way. Genuinely kind and caring staff.

Response from
business owner

Thank you Bethany!

via Google

Mike Mosley





Mike Mosley

David Townley and his hardworking employees are the only ones I trust to get my pool going and to keep it running well. I’ll not use anyone else. Andrew, Brixton, and the rest of the crew work hard, explain things in terms I get, and are …

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via Google

Tre Reese





Tre Reese

They get my pool right every pool season.

via Google

Adam Johnson





Adam Johnson

Love this place, always friendly always helpful!!

via Google

Drew V





Drew V

Shawn came out promptly and wired up your Omni System. Very nice and knowledgeable. A year later David handled a Color Logic light warranty claim. He went beyond to get this done for me. I'd recommend these folks.

via Google

Tammy Perkins





Tammy Perkins

This hot tub and the employees who sold us this hot tub have just been amazing. The staff are so kind and always help when we have a question. We love this place and our purchase so much!

via Google

Kellye Simmons





Kellye Simmons

Very knowledgeable and helpful even with my not so standard pool!

via Google

Tricia Wilson





Tricia Wilson

Townley is great and fast! Our spa pump froze and once everything thawed, it was leaking water everywhere! They came out promptly and were able to get it fixed in less than 24 hours! Thank you so much

via Google

Kent Brewster





Kent Brewster

Great service esp during recent arctic event…..showed up as scheduled, even in the cold rain! Thx!

via Google

Karen Puckett





Karen Puckett

Awesome service and would highly recommend to everyone!!! Everyone was very friendly and knowledgeable!!

via Google

Christina Clark





Christina Clark

The best customer service. Other businesses should take note. Very helpful and responsive!

via Google

Michael Simmons





Michael Simmons

Very good experience! I went in looking for a large Big Green Egg and came out a few minutes later with it, a nest stand and a conveggtion plate. And to my surprise, the Egg was on sale! The salesman was courteous and informative. I will …

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via Google

Kendell Snyder





Kendell Snyder

Great place for BGE and accessories. Knowledgeable, friendly staff, and they almost always have whatever I am looking for.

via Google

Kevin Sweeney





Kevin Sweeney

I have never had a reason to complain about the team at Townley. They have been taking care of me for years!

via Google

Stuart Booth





Stuart Booth

As usual they were great to work with

via Google

Rhonda Lippelgoes





Rhonda Lippelgoes

Purchased a hot tub in the last two months. Service has been exceptional. I can either get someone to answer my questions by text or by call without delay.

Learning curve on chemicals has been more difficult than I thought but I’m getting …

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via Google

Jan S





Jan S

Once again, TownleyPool and Spa has come to our aid and gotten us squared away, this time with mechanical help! Customers for 27 years, we are still rocking along with our beautiful pool all because Townley has provided excellent advice …

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Response from
business owner

We really appreciate your continued business!

via Google

atul kothari





atul kothari

I recently purchased a hot tub, and I must say that the entire experience was nothing short of fantastic. From start to finish, the process was smooth, and I am extremely satisfied with my purchase.

Firstly, the staff at Townley Pool and …

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via Google

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