Testimonials

See What Our Customers are Saying

Check out these great testimonials and see what our customers are saying.  Our number one priority is you, and we aim to provide you with the best products and services.






From 568 reviews
Carl Lloyd





Carl Lloyd

Very knowledgeable, helpful, and professional!

Big Fan!

via Google

Rhonda Harrington





Rhonda Harrington

Just got my first stand alone outdoor hot tub. I purchased from Townley because I not only wanted a quality product but also little maintenance. They’ve taken good care of me and I couldn’t be happier!!

via Google

John Preku





John Preku

Well, I showed up and met with Dana, she proceeded to show me the different hot tubs, then took all my money but promised to bring me a hot tub later. We will see how it goes

Response from
business owner

Yes, John, Dana is amazing and definitely keeps her word! Lol. Thanks for switching from that “other” company to us after speaking with her and seeing why a Hot Spring Spa is SO much better!! We are here for you – David Townley

via Google

Mike McMeekin





Mike McMeekin

Jason and Joseph provided an Eggceptional customer service experience. They should be your go-to guys for all things green and ovoid.

via Google

Wendy Warbington





Wendy Warbington

We had a great experience with Townley. Very knowledgable and helpful in walking us through the process from purchase to installation.

via Google

Bob Paine





Bob Paine

Justin is great!

via Google

Chandler Rackley





Chandler Rackley

Very knowledgeable and quick response. Great experience

via Google

Gina Utsery





Gina Utsery

The hot tub was delivered on time we love it very nice people thank you so much

via Google

Kelly Tester





Kelly Tester

Delivery crew was wonderful! They were patient and knowledgeable and took the time to answer all our questions.

via Google

Doug Merkel





Doug Merkel

What a great experience. The food was great and all the exhibits took time to talk about their prepared food. Loved the music!

via Google

Will Phillips





Will Phillips

This is the place to go for great service

via Google

Ted R





Ted R

Enjoyed EggFest!

via Google

Margaret Kresse





Margaret Kresse

This was so much fun!! and I enjoyed all of the food that I tasted!! thank you for sponsoring this event!!

via Google

Sandra McKay





Sandra McKay

David Townley, & all the staff at Townley Pool & Spa have been wonderful, & so helpful, the past 4 months in getting our new pool chemicals balanced & most recently --new spa installed & ready. Dana Loyd was our awesome salesperson in the …

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via Google

Joseph





Joseph

My hot tub delivery was an excellent experience! The delivery staff were professional and very knowledgeable about the equipment. They were on time and very efficient in getting the tub in place. I highly recommend you give Townley a …

read more

Response from
business owner

Thanks for your business Joseph!

via Google

Robert Klein, The Property Group





Robert Klein, The Property Group

The Townley’s and their staff are top-notch. Always knowledgeable and always friendly. No other place I’d shop for spa & Green Egg essentials.

Response from
business owner

Thanks Robert, EGG on!!

via Google

Dale Olivo





Dale Olivo

The delivery and install team performed an excellent install. Mike Anderson was very knowledgeable and thorough in going over the chemicals and the operation of our hot tub. Dana who sold us our hot tub did an excellent job from start to …

read more

Response from
business owner

Dale, enjoy your new hot tub! We agree, Mike is GREAT!! Thanks for your business!!

via Google

Robin Julian





Robin Julian

Wonderful! They helped me every step of the way in getting our fantastic spa!!!

via Google

Brett Harris





Brett Harris

Townley Pool and Spa could not have made the purchasing process any smoother from start to finish. I highly recommend them!

Response from
business owner

Thanks for your business Brett, Jets On!

via Google

Jeni Hill





Jeni Hill

Always very friendly and excellent customer service!!

Response from
business owner

Thanks Jeni, we appreciate you!

via Google

Tyrell Tilmon





Tyrell Tilmon

Hey what I needed when I needed it

Response from
business owner

We are here for ya!

via Google

Tracy





Tracy

I went to townley this morning and the people there were very helpful. I have been to another pool store and they didn’t seem to know what was going on or had chemicals in stock for what I needed. Townley was very kind, had the chemicals…

read more

Response from
business owner

We strive to give our customers the best shopping experience possible. Thanks for giving us a try!

via Google

Nick Brown





Nick Brown

Great folks – knowledgeable, helpful and friendly!!

Response from
business owner

Thanks Nick!

via Google

Ray Owens





Ray Owens

Used plastic zip ties to hold in pool light, fell apart in 3 days, terrible

via Facebook

Amanda Laboy





Amanda Laboy

Always great customer service!

Response from
business owner

Enjoy your pool Amanda!

via Google

Rod Loy





Rod Loy

Great products and very patient service!

The delivery team could tell I was a bit hesitant about learning all the different things required. They were unbelievably patient, stayed far longer than they expected and answered all my …

read more

Response from
business owner

The Hot Spring Spa is AWESOME! Our team wants to ensure you enjoy it fully and we are always here for you!

via Google

Kevin Thompson





Kevin Thompson

My experience with Townley: I actually really like their company and their staff I have had the pleasure to interact with. We had them come open our pool. They closed it the year before and did great. I called a week prior to opening to …

read more

Response from
business owner

Kevin, thanks for your business! Yes, we did have to conduct extra work at an additional charge for your pool opening. We did have to return with 4 extra workers to remove the amount of water and debris off the cover. We usually charge per person per hour, but made some accommodations for your loyal business. My service techs were informed by you that you were disposing the cover, so they left it there on site. Please reach out directly in the future if you need anything else.

via Google

Kay Allen





Kay Allen

Recently had my pool motor replaced. The process was efficient and the tech (Kyle) was very good and helpful. Thanks Townley for you excellent service.

Response from
business owner

Yes, Kyle is GREAT! Thanks for your business!

via Google

Don Pfeifer





Don Pfeifer

They were right on time and fixed things perfectly. And the technician was extremely polite and professional.

Response from
business owner

Thanks Don! We love our people AND our customers!!

via Google

Kevin Ehemann





Kevin Ehemann

Excellent Customer Service, good prices, friendly folk.

Response from
business owner

We appreciate you Kevin. Happy Hot Tubbing!

via Google

Andrew James





Andrew James

I bought my first hot tub from Townley Pool and Spa and could not be happier. They have been incredibly helpful every step of the way, from choosing the best model to installation to maintenance. Shoutout to sales rep Colin who is …

read more

Response from
business owner

Thank you Andrew!!

via Google

Kelly Gustavus





Kelly Gustavus

We purchased a Big Green Egg from Townley Pool and Spa and could not have been more pleased with our experience. They were very knowledgeable and answered all of our questions. We prefer doing business with locally owned businesses and …

read more

Response from
business owner

We appreciate your EGG purchase! Welcome to the EGGhead family!

via Google

Jeff Henry





Jeff Henry

My new tub was delivered about a week ago and I love it. From the day I walk in and met Colin I had great customer support. It took a couple of months for the tub to come in and Colin kept me posted along the way. The day it was …

read more

Response from
business owner

Thank you so much for your business! Enjoy the new hot tub!!

via Google

Shannon Davidson





Shannon Davidson

Real genuine people here. Their customer service was extremely welcoming from the moment I entered the door.

Response from
business owner

Thanks for the kind review!

via Google

Thomas Burnett





Thomas Burnett

Very professional, knowledgeable, and helpful.

Response from
business owner

We strive for excellence in our skill set and are constantly learning and training.

via Google

Al Alexander





Al Alexander

Excellent service. Very friendly

Response from
business owner

Thanks Al!

via Google

Patrick Frizzell





Patrick Frizzell

Love this place! They are so easy to work with and make managing our pool very painless!

Response from
business owner

Appreciate it Pat!

via Google

Melody Jolly-Knight





Melody Jolly-Knight

We have been so impressed with the way Townley has been so helpful during the purchase of our first spa!!!! We ordered it LAST July and just couldn't hardly wait for its arrival!! We have had it for a little over a week and are SOOO glad we…

read more

Response from
business owner

Yes, we agree Dana is GREAT!

via Google

ashley knickrehm





ashley knickrehm

Terrific service! Always amenable to checking our water

Response from
business owner

Thank you Ashley and Kurt for your continued business!

via Google

Kä Tlë Gø





Kä Tlë Gø

Investing and getting positive returns is all I ever wanted and am glad I found it. Thanks Mrs Sophia James fx for her great skills of mining and trading in my account, very diligent in her work. All I did was invest $5,000 and within 7days…

read more

via Facebook

Debbie Grooms





Debbie Grooms

Townley Pool and Spa is simply the best! They focus on quality and great customer service. I’ve been a customer for over 15 years.

Response from
business owner

Thank you Debbie

via Google

Stephanie Bartlett





Stephanie Bartlett

Love my tub! The customer service at delivery was amazing and they have been so helpful while I am learning how to care for it!

Response from
business owner

Thanks for joining the Hot Tub Club!

via Google

Ann C





Ann C

Amazing customer service! Knowledgeable and courteous! Keep up the good work!

Response from
business owner

We try VERY hard !!

via Google

John M. North





John M. North

Always friendly and helpful!

Response from
business owner

Thanks!

via Google

Darla Harb





Darla Harb

Took as much time as my problem needed today! Thanks Colin!

Response from
business owner

You and Mike are GREAT customers! Thank you for your loyality!

via Google

David Heister





David Heister

Great service!

Response from
business owner

We appreciate you!

via Google

Gerald Nelson





Gerald Nelson

We were out of town so tech used code to enter. He re- programmed our controller which had been damaged by outage/ spike. He repaired/ reprogrammed it back to normal. The charge was very reasonable and the billing was done properly and on …

read more

via Facebook

Lindy Bollen Jr





Lindy Bollen Jr

Very helpful, without being pushy. Great advice, friendly service, and good people that want you to enjoy the pool and EGG experience.

Response from
business owner

Lindy, thank you thank you!! EGGon!

via Google

Lyle Dent





Lyle Dent

The staff is great! They go out of their way to help you and are always friendly!

via Facebook

Patricia Coelho





Patricia Coelho

Very helpful and friendly staff and my swim spa is always super clean.

Response from
business owner

We appreciate you allowing us to help with the swim spa!

via Google

Cathy Ray Kennedy





Cathy Ray Kennedy

Just took delivery of our 4th Hot Springs Spa from Townley Pool and Spa over the span of almost 25 years! Cannot say enough positive comments about Larry Townley and the customer service driven company he has built – Dana Lloyd, my …

read more

Response from
business owner

Thanks so much!!! We really appreciate all the wonderful comments and all of your spa purchases

via Facebook

Angie Luzader Wasson





Angie Luzader Wasson

On time delivery, professional attitude , extremely knowable about all aspects of the spa , highly recommend .

Response from
business owner

Thanks for your business, enjoy the hot tub!

via Facebook

Allen Robbins





Allen Robbins

Great job install my spa very professional and very knowledgeable of the equipment

Response from
business owner

Thanks Allen, we truly appreciate your patience on the long wait for the hot tub. Please get into "hot water"!

via Google

Cindy Moore





Cindy Moore

Great service!

Response from
business owner

Thanks Cindy!

via Google

Sheldon R





Sheldon R

Great customer service!

Response from
business owner

Enjoy the new hot tub Sheldon!

via Google

Hunter Oden





Hunter Oden

Thanks to the staff at Townley for helping us make the right selection. David drove out to assess our situation and offer recommendations on electrical positioning.

Local competitors have cheap and dated looking offerings. We’re getting a…

read more

Response from
business owner

We know if was worth the wait! Thanks again for y'alls business!

via Google

Lee Rush





Lee Rush

Great company! We’ve had the best experience as a first time tub owner. Can’t recommend them enough.

Response from
business owner

We appreciate you all and hope that you enjoy your hot tub for many years to come

via Google

Jim and Debby Dennie





Jim and Debby Dennie

As always very informative, and we would highly recommend for Hot Springs Spa's-pool equipment upgrades!! Also, Big Green Egg grills and accessories.

Response from
business owner

Jim and Debby, we try and keep the trifecta going! Thanks again for your continued business

via Google

Shane Free





Shane Free

Customer service is off the charts with this business. Always offering a helping hand at anytime needed. Highly recommend for sales and service.

Response from
business owner

Thanks Shane, enjoy the new hot tub, you were awesome to work with! Bring gumbo next time!!

via Google

Tori Horton





Tori Horton

Kyle was very timely and answered all of my questions! The spa looks nice and clean! Highly recommend using Townley!

Response from
business owner

Enjoy it Tori!

via Google

Terrence Johnson





Terrence Johnson

My order experiencewas absolutely fantastic! Everyone at Townley is nice, they worked with me and my budget. They kept in contact with me about my hot tub delivery. The delivery was quick and concisely executed. They took time to educate me…

read more

Response from
business owner

We are so happy to hear that you LOVE you new hot tub!

via Google

Stuart Skiles





Stuart Skiles

Purchased a Big Green Egg with table and accessories. Colin was awesome and answered all my questions. They had everything in stock and he helped load it in my truck. I got everything put together with no problems. Going to cook out …

read more

Response from
business owner

Eat well! Keep on Eggin'!

via Google

Tim Wichman





Tim Wichman

Very knowledgeable and fair. We will definitely continue using them for all of our pool needs.

Response from
business owner

Glad to be here to help take care of your pool

via Google

Shelby Woods





Shelby Woods

Good service, professional people!

Response from
business owner

Thank you for your continued business!

via Facebook

D B G





D B G

Did awesome job with install. Thanks Mike, Kyle,Alex and Keith

Response from
business owner

Thank you Debbie! Enjoy your hot tub!!

via Google

Michele Kemp





Michele Kemp

I always appreciate the great service and friendly people! They always take time to explain in great detail answers to my questions. I never feel like Im being oversold or manipulated! Great experience every trip!

Response from
business owner

Thank you Michele, enjoy the new filter!

via Google

Nick McClane





Nick McClane

Super friendly and knowledgeable staff.

Response from
business owner

Thank you, we appreciate it

via Google

Joshua L. Dewees





Joshua L. Dewees

Great people, excellent customer service!!

via Facebook

Michael Kline Jr





Michael Kline Jr

Great service and excellent spas. The team answered questions and educated us on the proper care and maintenance in every day language. Thank you Townley Pool and Spa!

via Facebook

Joshua Dewees





Joshua Dewees

Wonderful people, great customer service would recommend to all my friends and family.

Response from
business owner

Josh, thank you for the referrals and your continued business!

via Google

Tom Burdick





Tom Burdick

Always has pool pump parts on hand.

via Facebook

Joseph Dunn





Joseph Dunn

I purchased a used Hot Tub and had Townley move it for me. They were prompt and professional. Even after I had an issue when the electrician went to wire it, David Townley and Alexa were very helpful. David was able to diagnose the issue …

read more

Response from
business owner

Joseph, thanks for your trust and your business! Now, get into "hot water" with your wife!!

via Google

shirley Gooden





shirley Gooden

Very informative!!

Response from
business owner

Thank you Shirley

via Google

Rick Cobb





Rick Cobb

Always great service! Very professional and knowledgeable. I recommend highly!

Response from
business owner

Thank you Rick!

via Facebook

Justin Vollmer





Justin Vollmer

Excellent service!

Response from
business owner

Thanks Justin!

via Google

Fred Williamson





Fred Williamson

Very friendly and helpful.

Response from
business owner

We appreciate your continued business Fred!

via Google

Shawn Mayernick





Shawn Mayernick

HIGHLY RECOMMEND THX SEAN!

Just moved to AR, 1st time pool-owner.

Sean came out & taught us “pool school” on our entire pool system, best practices & even shared notables about upcoming seasons. 90min time invested w/ Sean=invaluable. As a…

read more

Response from
business owner

Shawn, welcome to the Townley family!! Sean is AWESOME and has been in the pool industry for over 30 years. We are here to help!!

via Google

Marty Evans





Marty Evans

Great team!! Dana was great communicating with spa updates and getting us moved up when a cancellation came in. The install team did fantastic job! All in all a great experience.

Response from
business owner

Thanks Marty, we know that you will enjoy it!!

via Google

Carolyn G





Carolyn G

So happy with Polaris pool

Sweep! It's working very well so far! Thanks!!

Tre K





Tre K

It was a great experience. I will continue to buy all my pool chemicals from Townley.

Victor Davis





Victor Davis

Townley has great service. I take them a water sample of my pool and they give me what I need.

This most recent trip, we bought a Green Egg and the salesperson was exceptionally helpful. He had used the product himself and was able to …

read more

Response from
business owner

EGG on Victor!!

via Google

Susan Turton-Weeks





Susan Turton-Weeks

I needed my Polaris repairing and I called one business and they told me a month to repair! I took it to Townley Pools on a Friday and I was called the Sunday to say that my Polaris was ready. The estimate was pretty good and I certainly …

read more

via Facebook

Margaret O'Connor Maher





Margaret O'Connor Maher

Dana is the bomb.com! All of the staff is amazing and the young man who checked us out was very kind. Looking forward to breaking in our BGE MiniMax tonight!

via Facebook

Bob Sanders





Bob Sanders

Townley has been great to deal with. They do what they say. When things go wrong, they stand behind their products. Thanks, David Townley, for making my eight year old spa run like new again.

via Facebook

Andrew Seminari





Andrew Seminari

The Townley Pool and Spa team went above and beyond to deliver an excellent experience from initial order to delivery. Highly recommend.

Response from
business owner

Andrew, enjoy your new hot tub and the great view of the water!

via Google

Michael Mercer





Michael Mercer

Dana at Townley Pool and Spa was extremely professional and friendly helping us with all the information we needed for the purchase of our Big Green Egg. She was knowledgeable about the product and allowed us to ask as many questions as we …

read more

Response from
business owner

Dana is GOLD! She is a true artist in her craft and really wants to make sure people learn as much about their purchase as possible. Please reach out if you need anything!

via Google

Bob Gilbride





Bob Gilbride

Very knowledgeable and friendly staff. Excellent stock of Big Green Egg Grills and accessories.

via Facebook

Suzanne Gilbride





Suzanne Gilbride

Extremely knowledgeable and friendly staff that helped in determining the best size BGE for me.

Response from
business owner

EGGcellent!! EGG on!!

via Google

Tami Blakeman





Tami Blakeman

Awesome customer service!!! They Saved the day!!!

Response from
business owner

Thanks Tami, happy to help!

via Google

Greg Chism





Greg Chism

I was in need of a replacement part for my pool filter and with heavy rain forecasted, it was critical since I could not run the pump to drain excess water. I called Townley, Alexa made a call, found the part available at a local supplier …

read more

Response from
business owner

FANTASTIC! Glad its working!! We agree, Alexa is pretty awesome!!

via Facebook

Tami Braden





Tami Braden

Super friendly service and helped me so much on understanding how to get my pool ready for Summer!!!

Response from
business owner

Thanks Tami, enjoy your Summer!

via Google

Alicia Ford





Alicia Ford

Awesome customer service.

Response from
business owner

It’s something we take very serious, we strive to give our customers the absolute best shopping and pool/hot tub ownership experience possible!

via Google

Kimberly Pruitt





Kimberly Pruitt

Kyle took care of all of our needs and went above and beyond....great service!

Response from
business owner

We agree, Kyle is a true professional!

via Google

Phillip Goad





Phillip Goad

They were helpful, friendly and knowledgeable!!

Response from
business owner

Thanks for the business Phillip!

via Google

Danny Schieffler





Danny Schieffler

The folks at Townley are friendly and knowledgeable about what they do. I’ve never had a pool problem that Townley couldn’t solve, and by heeding their advice, most problems never happen. They make pool ownership easy. Highly recommend!

Response from
business owner

Danny, you are an awesome customer!

via Google

Melody DeLone





Melody DeLone

Great customer service! Very knowledgeable about swimming pool and hot tub issues.

Response from
business owner

We really try very hard Melody, thank you!

via Google

George Foster





George Foster

Prompt and friendly service. Would highly recommend

Response from
business owner

Thanks for your loyal business!

via Google

Eric Dahinden





Eric Dahinden

Awesome group of folks. We had our new Hot Spring Flair hot tub installed Apr 7th. Everyone from Dallas our salesman to the delivery team to David Townley made our experience wonderful. We absolutely love our new hot tub. We are using it …

read more

via Facebook

Art & Dee E





Art & Dee E

I did. Enjoyed doing business with Townley.

Arthur English





Arthur English

We placed a deposit for a hot tub with Townly several months ago. They were very professional in suggesting what we needed. They even came out to our home to take measurements where it would go all at their own time to satisfy us. The sales…

read more

Response from
business owner

Art, I am sorry too that it didn't work out. I hope all is well and please know that we are here for you all if you need ANYTHING! Take care and I am sure we will see you soon.

via Google

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We care about your feedback! It lets us know what we’re doing right and where we can improve. We appreciate your taking a few minutes to leave us a review! Thank you!

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