Testimonials

See What Our Customers are Saying

Check out these great testimonials and see what our customers are saying.  Our number one priority is you, and we aim to provide you with the best products and services.






From 517 reviews
David Heister





David Heister

Great service!

via Google

Gerald Nelson





Gerald Nelson

We were out of town so tech used code to enter. He re- programmed our controller which had been damaged by outage/ spike. He repaired/ reprogrammed it back to normal. The charge was very reasonable and the billing was done properly and on …

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via Facebook

Lindy Bollen Jr





Lindy Bollen Jr

Very helpful, without being pushy. Great advice, friendly service, and good people that want you to enjoy the pool and EGG experience.

via Google

Lyle Dent





Lyle Dent

The staff is great! They go out of their way to help you and are always friendly!

via Facebook

Danny Schieffler





Danny Schieffler

The folks at Townley are friendly and knowledgeable about what they do. I’ve never had a pool problem that Townley couldn’t solve, and by heeding their advice, most problems never happen. They make pool ownership easy. Highly recommend!

Response from
business owner

Danny, you are an awesome customer!

via Google

Patricia Coelho





Patricia Coelho

Very helpful and friendly staff and my swim spa is always super clean.

via Google

Cathy Ray Kennedy





Cathy Ray Kennedy

Just took delivery of our 4th Hot Springs Spa from Townley Pool and Spa over the span of almost 25 years! Cannot say enough positive comments about Larry Townley and the customer service driven company he has built – Dana Lloyd, my …

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Response from
business owner

Thanks so much!!! We really appreciate all the wonderful comments and all of your spa purchases

via Facebook

Angie Luzader Wasson





Angie Luzader Wasson

On time delivery, professional attitude , extremely knowable about all aspects of the spa , highly recommend .

Response from
business owner

Thanks for your business, enjoy the hot tub!

via Facebook

Renee Norwood





Renee Norwood

Working with Townley Pool and Spa was awesome! Best customer service. I purchased a Green Egg and the owner delivered it, set it up and provided us a tutorial on using it! They really follow through to make sure you are happy with your …

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Response from
business owner

Renee and Chris, Thanks for your business!! I hope you enjoy the EGG and let us know if you need anything!

via Google

Allen Robbins





Allen Robbins

Great job install my spa very professional and very knowledgeable of the equipment

Response from
business owner

Thanks Allen, we truly appreciate your patience on the long wait for the hot tub. Please get into "hot water"!

via Google

Cindy Moore





Cindy Moore

Great service!

Response from
business owner

Thanks Cindy!

via Google

Sheldon R





Sheldon R

Great customer service!

Response from
business owner

Enjoy the new hot tub Sheldon!

via Google

Hunter Oden





Hunter Oden

Thanks to the staff at Townley for helping us make the right selection. David drove out to assess our situation and offer recommendations on electrical positioning.

Local competitors have cheap and dated looking offerings. We’re getting a…

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Response from
business owner

We know if was worth the wait! Thanks again for y'alls business!

via Google

Lee Rush





Lee Rush

Great company! We’ve had the best experience as a first time tub owner. Can’t recommend them enough.

Response from
business owner

We appreciate you all and hope that you enjoy your hot tub for many years to come

via Google

Jim and Debby Dennie





Jim and Debby Dennie

As always very informative, and we would highly recommend for Hot Springs Spa's-pool equipment upgrades!! Also, Big Green Egg grills and accessories.

Response from
business owner

Jim and Debby, we try and keep the trifecta going! Thanks again for your continued business

via Google

Susan Carver





Susan Carver

Great staff and always willing to help!!

Response from
business owner

Thank you!

via Google

Shane Free





Shane Free

Customer service is off the charts with this business. Always offering a helping hand at anytime needed. Highly recommend for sales and service.

Response from
business owner

Thanks Shane, enjoy the new hot tub, you were awesome to work with! Bring gumbo next time!!

via Google

Tori Horton





Tori Horton

Kyle was very timely and answered all of my questions! The spa looks nice and clean! Highly recommend using Townley!

Response from
business owner

Enjoy it Tori!

via Google

Terrence Johnson





Terrence Johnson

My order experiencewas absolutely fantastic! Everyone at Townley is nice, they worked with me and my budget. They kept in contact with me about my hot tub delivery. The delivery was quick and concisely executed. They took time to educate me…

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Response from
business owner

We are so happy to hear that you LOVE you new hot tub!

via Google

Stuart Skiles





Stuart Skiles

Purchased a Big Green Egg with table and accessories. Colin was awesome and answered all my questions. They had everything in stock and he helped load it in my truck. I got everything put together with no problems. Going to cook out …

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Response from
business owner

Eat well! Keep on Eggin'!

via Google

Tim Wichman





Tim Wichman

Very knowledgeable and fair. We will definitely continue using them for all of our pool needs.

Response from
business owner

Glad to be here to help take care of your pool

via Google

Shelby Woods





Shelby Woods

Good service, professional people!

Response from
business owner

Thank you for your continued business!

via Facebook

D B G





D B G

Did awesome job with install. Thanks Mike, Kyle,Alex and Keith

Response from
business owner

Thank you Debbie! Enjoy your hot tub!!

via Google

Michele Kemp





Michele Kemp

I always appreciate the great service and friendly people! They always take time to explain in great detail answers to my questions. I never feel like Im being oversold or manipulated! Great experience every trip!

Response from
business owner

Thank you Michele, enjoy the new filter!

via Google

Nick McClane





Nick McClane

Super friendly and knowledgeable staff.

Response from
business owner

Thank you, we appreciate it

via Google

Joshua L. Dewees





Joshua L. Dewees

Great people, excellent customer service!!

via Facebook

Michael Kline Jr





Michael Kline Jr

Great service and excellent spas. The team answered questions and educated us on the proper care and maintenance in every day language. Thank you Townley Pool and Spa!

via Facebook

Joshua Dewees





Joshua Dewees

Wonderful people, great customer service would recommend to all my friends and family.

Response from
business owner

Josh, thank you for the referrals and your continued business!

via Google

Tom Burdick





Tom Burdick

Always has pool pump parts on hand.

via Facebook

shirley Gooden





shirley Gooden

Very informative!!

Response from
business owner

Thank you Shirley

via Google

Joseph Dunn





Joseph Dunn

I purchased a used Hot Tub and had Townley move it for me. They were prompt and professional. Even after I had an issue when the electrician went to wire it, David Townley and Alexa were very helpful. David was able to diagnose the issue …

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Response from
business owner

Joseph, thanks for your trust and your business! Now, get into "hot water" with your wife!!

via Google

Rick Cobb





Rick Cobb

Always great service! Very professional and knowledgeable. I recommend highly!

Response from
business owner

Thank you Rick!

via Facebook

Fred Williamson





Fred Williamson

Very friendly and helpful.

Response from
business owner

We appreciate your continued business Fred!

via Google

Justin Vollmer





Justin Vollmer

Excellent service!

Response from
business owner

Thanks Justin!

via Google

Rick Cobb





Rick Cobb

Always great!

Response from
business owner

Thanks Rick!

via Google

Shawn Mayernick





Shawn Mayernick

HIGHLY RECOMMEND THX SEAN!

Just moved to AR, 1st time pool-owner.

Sean came out & taught us “pool school” on our entire pool system, best practices & even shared notables about upcoming seasons. 90min time invested w/ Sean=invaluable. As a…

read more

Response from
business owner

Shawn, welcome to the Townley family!! Sean is AWESOME and has been in the pool industry for over 30 years. We are here to help!!

via Google

Carolyn G





Carolyn G

So happy with Polaris pool

Sweep! It's working very well so far! Thanks!!

Marty Evans





Marty Evans

Great team!! Dana was great communicating with spa updates and getting us moved up when a cancellation came in. The install team did fantastic job! All in all a great experience.

Response from
business owner

Thanks Marty, we know that you will enjoy it!!

via Google

Tre K





Tre K

It was a great experience. I will continue to buy all my pool chemicals from Townley.

Susan Turton-Weeks





Susan Turton-Weeks

I needed my Polaris repairing and I called one business and they told me a month to repair! I took it to Townley Pools on a Friday and I was called the Sunday to say that my Polaris was ready. The estimate was pretty good and I certainly …

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via Facebook

Victor Davis





Victor Davis

Townley has great service. I take them a water sample of my pool and they give me what I need.

This most recent trip, we bought a Green Egg and the salesperson was exceptionally helpful. He had used the product himself and was able to …

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Response from
business owner

EGG on Victor!!

via Google

Margaret O'Connor Maher





Margaret O'Connor Maher

Dana is the bomb.com! All of the staff is amazing and the young man who checked us out was very kind. Looking forward to breaking in our BGE MiniMax tonight!

via Facebook

Bob Sanders





Bob Sanders

Townley has been great to deal with. They do what they say. When things go wrong, they stand behind their products. Thanks, David Townley, for making my eight year old spa run like new again.

via Facebook

Andrew Seminari





Andrew Seminari

The Townley Pool and Spa team went above and beyond to deliver an excellent experience from initial order to delivery. Highly recommend.

Response from
business owner

Andrew, enjoy your new hot tub and the great view of the water!

via Google

Michael Mercer





Michael Mercer

Dana at Townley Pool and Spa was extremely professional and friendly helping us with all the information we needed for the purchase of our Big Green Egg. She was knowledgeable about the product and allowed us to ask as many questions as we …

read more

Response from
business owner

Dana is GOLD! She is a true artist in her craft and really wants to make sure people learn as much about their purchase as possible. Please reach out if you need anything!

via Google

Bob Gilbride





Bob Gilbride

Very knowledgeable and friendly staff. Excellent stock of Big Green Egg Grills and accessories.

via Facebook

Suzanne Gilbride





Suzanne Gilbride

Extremely knowledgeable and friendly staff that helped in determining the best size BGE for me.

Response from
business owner

EGGcellent!! EGG on!!

via Google

Tami Blakeman





Tami Blakeman

Awesome customer service!!! They Saved the day!!!

Response from
business owner

Thanks Tami, happy to help!

via Google

Greg Chism





Greg Chism

I was in need of a replacement part for my pool filter and with heavy rain forecasted, it was critical since I could not run the pump to drain excess water. I called Townley, Alexa made a call, found the part available at a local supplier …

read more

Response from
business owner

FANTASTIC! Glad its working!! We agree, Alexa is pretty awesome!!

via Facebook

Tami Braden





Tami Braden

Super friendly service and helped me so much on understanding how to get my pool ready for Summer!!!

Response from
business owner

Thanks Tami, enjoy your Summer!

via Google

Alicia Ford





Alicia Ford

Awesome customer service.

Response from
business owner

It’s something we take very serious, we strive to give our customers the absolute best shopping and pool/hot tub ownership experience possible!

via Google

Kimberly Pruitt





Kimberly Pruitt

Kyle took care of all of our needs and went above and beyond....great service!

Response from
business owner

We agree, Kyle is a true professional!

via Google

Phillip Goad





Phillip Goad

They were helpful, friendly and knowledgeable!!

Response from
business owner

Thanks for the business Phillip!

via Google

Melody DeLone





Melody DeLone

Great customer service! Very knowledgeable about swimming pool and hot tub issues.

Response from
business owner

We really try very hard Melody, thank you!

via Google

Roger Garner





Roger Garner

Always great people 👍 ❤

Response from
business owner

Roger, you are Janet are the best! Thanks for your loyal business!

via Google

Mia Salazar





Mia Salazar

We are so glad we decided to get a spa from Townley Pool and Spa. Everyone has been absolutely wonderful. Special thanks to David, Dana and Blake for taking the time