Testimonials

See What Our Customers are Saying

Check out these great testimonials and see what our customers are saying.  Our number one priority is you, and we aim to provide you with the best products and services.






From 385 reviews
Anita Heydenreich





Anita Heydenreich

We purchased our Hot Springs spa at Townley in 2020 and we couldn't be happier! The delivery and set up team took care in placing the spa and making sure we had everything where we wanted. The in-store staff is so helpful and friendly. …

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via Google

Lois Hagerup





Lois Hagerup

Expert help with making our selection & great flexibility scheduling delivery around the moving completion date of our new home!

via Google

Mike May





Mike May

Great people, great service. Now have a great backyard

Response from
business owner

Thank you both for for continual business! Hot tub and EGG on!!

via Google

Annie & David O





Annie & David O

Alexa is great. Very knowledgeable and helpful. Keep her happy,

Maggie Milligan





Maggie Milligan

We love Townley Pools! They take great care of our pool and hot tub!! They have great customer service and are always quick to help us if we ever have a problem. We purchased out Big Green Egg and hot tub there ! Great instruction on how to…

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Response from
business owner

Maggie and Jeff, thanks for finding your "Ahh Townley" moment!! We truly appreciate your continued business!!

via Google

Jeanette Hill





Jeanette Hill

I have been with Townley's for years. They have always directed me to get the right chemical in solving my pool problems. I recommend them highly.

Johnny O





Johnny O

Townley has the best selection of Big Green Eggs and accessories in central Arkansas. They have great selection of seasoning, too.

Response from
business owner

Thanks for EGGing On!!

via Google

Chris & Margaret A





Chris & Margaret A

Love Townley Pool & Spa. Have never shopped anywhere else for my hot tubs, chemicals, or repairs ( which are only one or two in 20 or so last years). They treat you like family.

Debbie Johnson





Debbie Johnson

We just recently purchased our spa from Townley. We had the best experience from the sales department all the way down to the installation. Dana was the sales representative that worked with us. She was very knowledgeable about all of …

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Response from
business owner

Debbie, we really appreciate you taking the time to shop and purchase with us! Dana is amazing and a true professional. Have a happy Thanksgiving!

via Google

Noel & Luzel T





Noel & Luzel T

Thank you so much for assisting us .

David Brandon





David Brandon

Friendly people, great service!

Response from
business owner

We appreciate your shopping with us!

via Google

Dustin Bean





Dustin Bean

The staff treats you like family! Always willing to help and share honest answers! This place is a Little Rock treasure!

Response from
business owner

Dustin, welcome to the family!

via Google

Doug Skinner





Doug Skinner

I have been using their service for over 25 yrs. I think that says a lot about the townley family, that hasn't changed with the townley generations. I feel like I am doing business with family, everyone is friendly and knowledgeable and …

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Response from
business owner

Doug and Mary, we truly appreciate you both!! Its been great seeing you all on Saturdays for 25 years!!

via Google

Dorinda Edmisten





Dorinda Edmisten

Love doing business with Townley Pool and Spa. They are very knowledgeable about the products they sell and always extremely helpful.

Response from
business owner

Dorinda, you are the best, THANK YOU!

via Google

ElVesta Shoptaw





ElVesta Shoptaw

Always a good shopping experience. Staff b is very knowledgeable.

Response from
business owner

Thank you for your visit!

via Google

Roger Sadler





Roger Sadler

Great people and great service over the past several years. Can’t go wrong with Townley

Response from
business owner

Roger and Jan, we really appreciate your continued business!

via Google

Circy Gastman





Circy Gastman

Staff is always so friendly!

Response from
business owner

Circy, GREAT seeing you!!

via Google

Paul Alexander III





Paul Alexander III

Dana has always been extremely helpful anytime I need water tested or to pick up spa chemicals. She always takes the time to explain what needs done and how much chemical to use. I travel from North Little Rock toTownley Pool and Spa …

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Response from
business owner

Paul, we agree, Dana is a rockstar!

via Google

Trey G





Trey G

Best pool place in town. Best customer service, most knowledgeable staff, highest quality products.

Response from
business owner

Trey, thank you! We pride ourselves on knowledge and advice (pool and hot tub advice only, lol!!)

via Google

Kandace Gerber





Kandace Gerber

We are really enjoying our new hot tub! Townley has excellent customer service. They even made a video of the crane delivering the hot tub onto our deck.

Response from
business owner

Gerber family, thank you ALL so much for the hot tub and EGGcessory purchases!

via Google

Michelle S.





Michelle S.

Great customer service. They went above and beyond!

Response from
business owner

Thank you!!

via Google

Jeff Steinbeck





Jeff Steinbeck

Spa 101 via Townley

Going to be a great Spa day

Response from
business owner

Jeff, EVERY day with a hot tub is a great day!!

via Google

Joe Gregory





Joe Gregory

Purchased our 2nd hot tub in 20 years from Townley recently. Outstanding service even amidst supply chain disruptions caused by the pandemic. Excellent follow up support for our water treatment needs too. Staff are all friendly and …

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Response from
business owner

Gregorys – we are truly honored that you rewarded us with your repeat business!

via Google

jose octavio gallo lopez





jose octavio gallo lopez

Really good service, they know the business very good , I love the service , friendly and professional very recommended

Response from
business owner

We are here to serve, thanks so much!

via Google

Don Simmons





Don Simmons

David Townley and Townley Spa’s are awesome! Excellent service!

Response from
business owner

Don, again, thanks for your continued business

via Google

Robert Tellez





Robert Tellez

David has personally helped serve our needs. Thank you for your professionalism and commitment to customer service. I highly recommend Townley Pool and Spa!

Response from
business owner

Robert, Mary, and kiddos – I hope that you all are getting some quality hot tub time!!

via Google

Shelby Woods





Shelby Woods

Dana was excellent with her approach to making the sale and Sean did a great job with follow up and service. All in all very satisfactory experience. I am a happy customer.

Shelby Woods

Response from
business owner

We agree, Dana is top notch!!

via Google

Christopher Coco





Christopher Coco

Friendly and knowledgeable! We loved every aspect from the process of buying and setup to getting in the water and relaxing.

Response from
business owner

Ahh Coco!! Enjoy your new hot tub!!

via Google

Cobain Turner





Cobain Turner

Townley has a friendly staff, high quality products with fair prices. The financing process is as quick and easy as they come. The install (with moderate access) aka no crain is quick and simple. You need your electrical components …

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Response from
business owner

AMERICA!! Thanks for your business and we hope that you have the absolute best ownership experience possible!

via Google

Richard Weiland





Richard Weiland

We are buying an new house with a pool, and we hired Townley to do the pool inspection. David was very prompt and informative up front with what they could and could not inspect and what I should expect from the report. David’s inspection …

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Response from
business owner

Richard, we are glad to help. Enjoy that beautiful "new" pool and have fun with the slide!!

via Google

Jeff West





Jeff West

Sales staff and service staff were very helpful and friendly. Was able to get my spa back up and running quickly.

Response from
business owner

Hop in the Hot Water!

via Google

Cathy Caddy





Cathy Caddy

This is the third Hot Springs Spa we have purchased from Townley Pool and Spa. They have always been friendly and professional. Never wanted a pool but wouldn’t have a house without a Hot Springs Spa and Townley is the place to go.

Response from
business owner

Caddys!! Thanks AGAIN for your repeat Hot Spring Spa purchase! You all definitely know what the Best of the Best is, ENJOY!

via Google

Todd Yakoubian





Todd Yakoubian

My wife and I have always wanted a hot tub and the time finally arrived to do it. Townley made it smooth, simple, and easy. The install was fast and efficient and we were in our hot tub just a couple hours after it arrived. WE LOVE IT. …

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Response from
business owner

Yakoubians – THNAK YOU! Enjoy that hot tub in the best weather possible! Thanks again fellow CHS alum

via Google

JKZ





JKZ

We recently moved back to the Little Rock area and visited the store while searching for a hot tub for our new home. During a previous visit several months ago, my husband met David Townley who was extremely courteous and helpful when asked…

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Response from
business owner

Thanks for recognizing how important true professionalism is in our business. Tracye Townley started this company back in 1986 with one mission, treat the customer with the upmost respect and provide the absolute best ownership experience possible. We do this with the highest quality products and services. Hot Spring Spa, Bioguard, Big Green Egg, etc. I am so glad that you are now part of the family – Thank you from the entire team!

via Google

Wendell Brown





Wendell Brown

The people here are super nice and they seem to know their stuff. They carry Green Mountain Grill's (and accessories), so they are my go to spot for GMG pellets.

Response from
business owner

Thank you, Wendell!

via Google

Peter McIndoe





Peter McIndoe

Staff is Always helpful – accurate diagnosis of water and chemicals needed – they help keep my pool water looking good! Can be a little pricey.

Response from
business owner

Thanks Peter. We take great pride in providing the best water care treatment for you and your family. Only the best for our customers that are putting their friends and family in their pool and spa water.

via Google

Kevin & Janee S





Kevin & Janee S

Thank you! Your Professionalism Was top notch! I cannot wait to get in it Saturday when I get back!

Monte Chrestman





Monte Chrestman

Lots of good information and as always top notch service

Response from
business owner

Thanks Monte!

via Google

B C





B C

Kyle was efficient in replacing my pool pump, checking my pool light and cleaning my pool. He also explained certain pool care to me... for which I'm grateful.

The company responded to my request in a timely manner.

Response from
business owner

Kyle is great! Great service from him and he is still serving our country as an active reservist in the Navy.

via Google

Pat S





Pat S

They did a great job snd it only took them 30 minutes. Thanks!

David Dunlap





David Dunlap

I purchased my hot tub just a little over five years ago. Was one of the best investments I could’ve made for my home. Townley was/is great to work with and their service is top notch! Highly recommend them!

Response from
business owner

Thanks David! Keep enjoying that morning coffee in the hot tub while you close deals!!

via Google

James Speck





James Speck

good service ,, been using Townley many years..will continue...

Response from
business owner

Thank you again!

via Google

Robin Ring Shaver





Robin Ring Shaver

We are thankful for the expert service of Townley!

As first time pool owners who received no training or support from the company that built our pool... we are grateful to Townley for stepping up to provide help, training and service.

They …

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Response from
business owner

Robin,

Thanks for your comments. This business has over 30 years of experience and we try very hard to make sure we can be as helpful as possible. Enjoy the water!

via Google

Chase Sproles





Chase Sproles

Blake and the gentleman were excellent! Very friendly and thorough!

Response from
business owner

We appreciate it, Blake is great!

via Google

Ken Lowery





Ken Lowery

Enjoyed our visit to townleys. Ms Dana is always helpful and friendly. We would always send anyone their way.

Response from
business owner

We agree, Dana is super!

via Google

Matthew Compton





Matthew Compton

Awesome customer service!!! They go above and beyond to solve your problems even thou it wasn’t even caroused but them.

via Facebook

Seana Eason





Seana Eason

David Townley and his team were amazing and we love our Vanguard spa!

Response from
business owner

Easons! Thanks for your hot tub purchase, it was our pleasure!!

via Google

Shelly Evans





Shelly Evans

My vacuum quit working and David took care of the warranty process and sent me home with a working unit the same day! They always have the best service!

Response from
business owner

This is what we strive to do, expert professional service! Enjoy the clean pool!

via Google

Lee Douglass





Lee Douglass

Very knowledgeable about pool chemistry and maintenance. They have kept my pool clear and swimmable all season long.

via Google

Paul Cook





Paul Cook