Testimonials

See What Our Customers are Saying

Check out these great testimonials and see what our customers are saying.  Our number one priority is you, and we aim to provide you with the best products and services.






From 593 reviews
Matthew Compton





Matthew Compton

Awesome customer service!!! They go above and beyond to solve your problems even thou it wasn’t even caroused but them.

via Facebook

Seana Warner





Seana Warner

David Townley and his team were amazing and we love our Vanguard spa!

via Google

Shelly Evans





Shelly Evans

My vacuum quit working and David took care of the warranty process and sent me home with a working unit the same day! They always have the best service!

via Google

Shelly Evans





Shelly Evans

My vacuum quit working and David took care of the warranty process and sent me home with a working unit the same day! They always have the best service!

via Google

Lee Douglass





Lee Douglass

Very knowledgeable about pool chemistry and maintenance. They have kept my pool clear and swimmable all season long.

via Google

Staiasa Cole





Staiasa Cole

Absolutely the best place to purchase pool supplies and pool utensils! Lol. Jessica is super knowledgeable and is super sweet! Would recommend anyone that has a pool or hot tub, etc to go to Townley’s!!

via Google

Staiasa Cole





Staiasa Cole

Absolutely the best place to purchase pool supplies and pool utensils! Lol. Jessica is super knowledgeable and is super sweet! Would recommend anyone that has a pool or hot tub, etc to go to Townley’s!!

via Google

Caroline Stevenson





Caroline Stevenson

They gave me lots of encouragement when I was a "newby" in pool maintenance and have continued over the years.

via Facebook

Chris Ritchie





Chris Ritchie

Townley has an extensive selection of Big Green Eggs, accessories, and spices. They are always welcoming and friendly. I’ll continue to come back. Thanks!

via Google

Chris Ritchie





Chris Ritchie

Townley has an extensive selection of Big Green Eggs, accessories, and spices. They are always welcoming and friendly. I’ll continue to come back. Thanks!

via Google

Stephanie Bakken





Stephanie Bakken

Great customer service and very knowledgeable staff. We needed assistance/questions, being first time hot tub owners, and they were able to answer our questions over the phone and walk us through everything. We love our hot tub and …

read more

via Google

Ella Garrett





Ella Garrett

Very helpful and friendly. They know their products and how to use them. Highly recommend them.

via Google

Stephanie Bakken





Stephanie Bakken

Great customer service and very knowledgeable staff. We needed assistance/questions, being first time hot tub owners, and they were able to answer our questions over the phone and walk us through everything. We love our hot tub and …

read more

via Google

Ella Garrett





Ella Garrett

Very helpful and friendly. They know their products and how to use them. Highly recommend them.

via Google

Peggy B





Peggy B

. . . Mike & Xavier get an A+ from this old school teacher. They were efficient, courteous, knew their jobs well. Thank y'all for taking great care of my pool & me. No one else comes close to Townley❣️

Phyllis Kloski





Phyllis Kloski

Outstanding customer service, they care about you and your needs! They always work hard to meet your needs and if they do not have it, they will get it. Repair service, awesome! Always on time, always thinking about you and they clean up …

read more

via Google

Phyllis Kloski





Phyllis Kloski

Outstanding customer service, they care about you and your needs! They always work hard to meet your needs and if they do not have it, they will get it. Repair service, awesome! Always on time, always thinking about you and they clean up …

read more

via Google

Mary Ann Seal





Mary Ann Seal

We were not sure as to what exactly needed to be repaired but Townley Pools showed up fully prepared to do anything and everything we needed done and was finished in a very timely manner. Very polite and knowledgeable.

via Google

Mary Ann Seal





Mary Ann Seal

We were not sure as to what exactly needed to be repaired but Townley Pools showed up fully prepared to do anything and everything we needed done and was finished in a very timely manner. Very polite and knowledgeable.

via Google

John Hayes





John Hayes

Excellent service all the time!!!!

via Google

Robert L





Robert L

They did a great job setting up thanks

via Google

Robert L





Robert L

They did a great job setting up thanks

via Google

Robert Landrum





Robert Landrum

they did a great job on setting up

via Facebook

John Hayes





John Hayes

Excellent service all the time!!!!

via Google

Margaret Barros





Margaret Barros

Love Dana, Blake, David, Alexa, etc. Always helpful. I count on them to keep me "running".

Response from
business owner

We love you too Margaret!

via Facebook

Randy Helms





Randy Helms

Have been using Townley for my pool needs for the past 8 years. Always friendly and helpful!

Response from
business owner

Thanks Randy!

via Google

Randy Helms





Randy Helms

Have been using Townley for my pool needs for the past 8 years. Always friendly and helpful!

Response from
business owner

Thanks Randy!

via Google

Marlon Doucet





Marlon Doucet

I’ve owned two hot tubs from them ! Great service!

Response from
business owner

Thanks Doc! Keep enjoying the hot tub and the BGE!

via Google

Marlon Doucet





Marlon Doucet

I’ve owned two hot tubs from them ! Great service!

Response from
business owner

Thanks Doc! Keep enjoying the hot tub and the BGE!

via Google

Kathy Evans





Kathy Evans

Excellent Customer Service! Extremely helpful in helping us select accessories for our Big Green Egg!

Response from
business owner

EGG on!

via Google

Scott Lewis





Scott Lewis

I haven't done a lot of business with Townley in the past. Their willingness to assist me in completing a "DIY" project late on a Saturday was extraordinary

Response from
business owner

Glad to help Scott! I am so happy that you were able to get it fixed!

via Google

Kathy Evans





Kathy Evans

Excellent Customer Service! Extremely helpful in helping us select accessories for our Big Green Egg!

Response from
business owner

EGG on!

via Google

Scott Lewis





Scott Lewis

I haven't done a lot of business with Townley in the past. Their willingness to assist me in completing a "DIY" project late on a Saturday was extraordinary

Response from
business owner

Glad to help Scott! I am so happy that you were able to get it fixed!

via Google

Douglas Braswell





Douglas Braswell

Fantastic service! Extremely knowledgeable and friendly staff!

Response from
business owner

Thanks Douglass for your continued business!

via Google

Douglas Braswell





Douglas Braswell

Fantastic service! Extremely knowledgeable and friendly staff!

Response from
business owner

Thanks Douglass for your continued business!

via Google

Donald Lee Ruffin





Donald Lee Ruffin

I’ve seen their commercials, which were good, but the friendly service and personal attention is excellent! In 1-10, I give Townley a 11 !

Response from
business owner

Thanks Donald! We appreciate you!!

via Google

Donald Lee Ruffin





Donald Lee Ruffin

I’ve seen their commercials, which were good, but the friendly service and personal attention is excellent! In 1-10, I give Townley a 11 !

Response from
business owner

Thanks Donald! We appreciate you!!

via Google

Donald Lee R





Donald Lee R

We are so glad we discovered you today ! We had been given the "run around" by other companies and our visit with you was a refreshing experience from the moment we walked in the door . We could not be more satisfied by your quick and …

read more

Brad Seymour





Brad Seymour

These guys are great they waited for me to arrive even though they were closed when I arrived. They were able to help pull me out of a jamb.

Response from
business owner

Brad, we are HERE for you!!

via Google

Brad Seymour





Brad Seymour

These guys are great they waited for me to arrive even though they were closed when I arrived. They were able to help pull me out of a jamb.

Response from
business owner

Brad, we are HERE for you!!

via Google

Kim Mayo





Kim Mayo

Great customer service! From purchasing to installation they were excellent in every way! We love our hot tub!

Response from
business owner

Kim, it was a great time helping you all select the best hot tub for your family!

via Google

Kim Mayo





Kim Mayo

Great customer service! From purchasing to installation they were excellent in every way! We love our hot tub!

Response from
business owner

Kim, it was a great time helping you all select the best hot tub for your family!

via Google

Tim Benton





Tim Benton

Very helpful and knowledgeable. Great atmosphere.

via Facebook

Joseph Mayo





Joseph Mayo

These people are amazing. Their service was great, from the hot tub purchase all the way up to the delivery, and even afterward they continue to offer any help and advice. Thank you Townley Team!

Response from
business owner

Joseph and Kim, Enjoy it!!! So happy to help!!

via Google

Joseph Mayo





Joseph Mayo

These people are amazing. Their service was great, from the hot tub purchase all the way up to the delivery, and even afterward they continue to offer any help and advice. Thank you Townley Team!

Response from
business owner

Joseph and Kim, Enjoy it!!! So happy to help!!

via Google

Bruce Aston





Bruce Aston

Fabulous customer service! Made it super easy to get my old spa up and running again. Colin Davies was great to work with!

Response from
business owner

Thanks Bruce, Colin is really a great team member!!

via Google

tim benton





tim benton

Always very helpful and friendly. I highly recommend Townley. I can trust them. I wouldn’t go anywhere else.

Response from
business owner

Tim, we appreciate your business!

via Google

Bruce Aston





Bruce Aston

Fabulous customer service! Made it super easy to get my old spa up and running again. Colin Davies was great to work with!

Response from
business owner

Thanks Bruce, Colin is really a great team member!!

via Google

tim benton





tim benton

Always very helpful and friendly. I highly recommend Townley. I can trust them. I wouldn’t go anywhere else.

Response from
business owner

Tim, we appreciate your business!

via Google

Philip H





Philip H

I've never had a problem they couldn't fix. Highly recommended!

Response from
business owner

Phil, I am glad that are still enjoying your hot tub and the music system!!

via Google

Philip H





Philip H

I've never had a problem they couldn't fix. Highly recommended!

Response from
business owner

Phil, I am glad that are still enjoying your hot tub and the music system!!

via Google

greg baden





greg baden

Little expensive but great service.

Response from
business owner

Greg, thanks for your fair and honest review. We do offer some premium products for your pool and hot tub. We are glad that you like the service too! Enjoy your #BackyardRetreat!

via Google

greg baden





greg baden

Little expensive but great service.

Response from
business owner

Greg, thanks for your fair and honest review. We do offer some premium products for your pool and hot tub. We are glad that you like the service too! Enjoy your #BackyardRetreat!

via Google

David Schultz





David Schultz

Great customer service and always so helpful when you have questions.

via Facebook

Dan Hennessey





Dan Hennessey

Staff is always incredibly helpful.

Response from
business owner

Great to hear, thanks!

via Google

Kindra Mckee





Kindra Mckee

The most pleasant experience while learning something completely foreign! The staff are wonderful and knowledgeable and empathetic that we aren’t all pool pros. If you ever need help with your pool or just want to save yourself a TON of …

read more

Response from
business owner

Kinda, thanks so much for your business. We are here to help take care of your "new" pool!

via Google

Kim Harpole





Kim Harpole

We hired Townley Pool and Spa to maintain our pool approximately 3 years ago. Each Spring, a team comes out to remove the cover from our pool and puts the diving board, ladder, etc... back in place. Once the pool has been cleaned and …

read more

Response from
business owner

Kim, thank you SO much for your continued business! You are the reason we love doing what we do. We are here for you!!

via Google

Cindy & John S





Cindy & John S

Guys were great as always thx

Sandy Valentine





Sandy Valentine

Our experience with the sale, delivery and service of our hot tub has been nothing but stellar.

Response from
business owner

Sandy, enjoy that new hot tub! Relax at home!!

via Google

Vanessa Campbell





Vanessa Campbell

Kyle came by to give us a pool school and clean out pool. We also bought chemicals. They are very knowledgeable and helpful for first time pool owners

Response from
business owner

Vanessa, thanks for your business! Kyle is a true professional (and also a Navy Reservist!! Go Navy!)

via Google

Charles & Melisa R





Charles & Melisa R

The repair on my Polaris was done quickly and now it's working perfectly. Thank you David!

Misty Hubbard





Misty Hubbard

He has wanted a hot tub for years. After finally giving in and saying okay I was ready. I figured it would take a couple months or longer. Oh no to my surprise it took about 30mins over a text on a Sat. The staff was available and very …

read more

Response from
business owner

Misty, I am so happy that you let him win! You and Charles enjoy your backyard retreat!

via Google

Jerry Turner





Jerry Turner

Great customer service. Employees are very knowledgeable and professional to deal with.

via Facebook

Christy Ward





Christy Ward

They are the greatest! Best customer service by far! I couldn’t maintain my pool without them.

Response from
business owner

Christy and Jeff, we appreciate you all!

via Google

Paula Hartner





Paula Hartner

I put in an order request late last night via a message on their web page. They have already ordered the parts and packing to ship tomorrow. Great Service!

via Facebook

Russ Holmes





Russ Holmes

This place is awesome. You can always trust that they know what they’re doing and will give you the best advice for Maintaining your pool. They are great people!

Response from
business owner

Russ and Cathy, thank you for your kind words. We love helping you take care of your pool!

via Google

Phillips Taylor





Phillips Taylor

They provide great support with information and parts.

via Google

Cay Percifield





Cay Percifield

The Uncontested Big Green Egg authority in central Arkansas. They answer all my questions, have all the new accessories, and handle all warranty claims for me. They also have the best the best prices in the area. 10/10 would recommend!

Response from
business owner

Cay, you ROCK! EGG on my friend!!

via Google

Peter Marvin





Peter Marvin

Excellent service after the sale. This includes a repair of accessories, speakers, just out of warranty.

Response from
business owner

Peter, we know that having that music system makes enjoying things more, we are happy to help!

via Google

David Bevans





David Bevans

Awesome people, awesome place! Terrific customer service, and great products.

Response from
business owner

Thanks David! You guys are the best!!

via Google

Tona Jolly





Tona Jolly

The customer service folks at Townley are ALWAYS professional and easy to work with. This is the best pool/spa supply around.

Response from
business owner

Tona, we AGREE! We have been working hard over the past 34 years to provide the absolute best shopping experience possible!

via Google

Charlotte Caroom





Charlotte Caroom

Great service and products! Would highly recommend !

Response from
business owner

Charlotte, thanks for your continued business with your hot tub!

via Google

Weldon Chism





Weldon Chism

We have used Townley’s for 25 plus years. The staff are very knowledgeable, helpful, and friendly! Tried a couple other pool companies that were closer to where we live but never seem to have knowledge and always go back to Townley’s.

Response from
business owner

Weldon, we love that you keep on coming back! We try very hard to give the best advice, products, and service possible.

via Google

Bryan Dietz





Bryan Dietz

I received the utmost in customer service and support at Townley Pool and Spa. I’m a new pool owner and had lots of questions. They analyzed my pool water and gave me a step by step plan as to how to treat it. The staff is friendly, …

read more

Response from
business owner

Bryan, you are very kind. We enjoy helping new pool owners learn how to take care of their pools and spas. Please use us a resource. Your new pool is beautiful!!

via Google

Heather Shipley





Heather Shipley

Townley is THE place to get a Hot Spring Spa in Central Arkansas! The staff went above and beyond to get us set up quickly! We are not local, but it was well worth the drive for the service they provided! We could not be happier with our …

read more

Response from
business owner

Heather, enjoy your new Hot Spring Spa! Utilize that #BackyardRetreat and say "Ahh" when getting into the water, lol. Thanks again for your business, we will continue to earn it!

via Google

Ed Harper





Ed Harper

We had an issue with our Hot Springs tub that we had an individual that had replaced the motors and pumps due to leaking and not operating correctly. The individual did a wonderful job but could not figure out the issue we had once those …

read more

via Facebook

Sherry Hall





Sherry Hall

Curbside service for water testing and pool supplies. Service at its best.

Response from
business owner

We will do whatever it takes to meet our customer's needs.

via Google

Jeremy Wolfe





Jeremy Wolfe

A very well stocked store for grills and many grilling accessories, particularly Big Green Egg branded merchandise. The associates are all willing to help and knowledgeable about the products they carry.

Response from
business owner

Jeremy, thanks for your EGG business!

via Google

Doyan M





Doyan M

Very pleased with the Green Egg and the service I received, I would definitely recommend Townley to my friends

Ben & Alyssa A





Ben & Alyssa A

I'm impressed. Nice fabric and a lot less than we would have paid at Other places.

Grace Cunningham





Grace Cunningham

Great time at the Big Green Egg pizza class! Friendly and knowledgeable staff, all sorts of tips.

Response from
business owner

We are so glad you enjoyed it. Stay tuned for more "virtual" classes in the near future

via Google

Lauren Wood





Lauren Wood

Colin was so helpful! I got everything I needed for our hot tub & specific instructions on how to use them!

Response from
business owner

Lauren,

We agree, Colin is great! We are here to help!!

via Google

Theresa Moix





Theresa Moix

Always helpful and personable, knowledgeable and courteous

Response from
business owner

TJ, thanks again for your business!

via Google

Mary Downen





Mary Downen

Always the best service in town!!! Very friendly and knowledgeable about all your pool and spa needs.

Response from
business owner

Thank you Mary! I hope your new pool light is AWESOME!

via Google

Jan S





Jan S

Been coming here for 24+ years. They have always served us well, and taught me so much about caring for my pool and spa!

Response from
business owner

We really appreciate your continued business Jan!

via Google

Tammy Foster





Tammy Foster

We absolutely love our hot tub. The sales process was easy, the set up fast and the customer service is amazing!

Response from
business owner

Thanks Fosters! I am glad you are loving the "hot tub life"!

via Google

Leslie Beam King-Gillispie





Leslie Beam King-Gillispie

Reliable advice on pool care. Makes it easy.

via Facebook

Ellen Coffield





Ellen Coffield

Townley Pool and Spa is THE place for all of your pool and spa needs!

Response from
business owner

We agree!! Enjoy the new hot tub!!

via Google

Tom Gibbons





Tom Gibbons

Always great to work with. Friendly, helpful and I would recommend to everyone!

Response from
business owner

Always good to see you Tom! You are a King customer!!

via Google

Matilda Buchanan





Matilda Buchanan

Always helpful & have kept my pool working for 25 years

Response from
business owner

Thanks for your loyalty!!

via Facebook

tracy caldwell





tracy caldwell

Love working with Townley! They are very helpful and responsive when I have a problem with my pool!

They are extremely knowledgeable and true professionals.I have used them for over 20 years.

Would definitely recommend them!

Response from
business owner

Thank you so much, Tracy!

via Google

Kelli Denton





Kelli Denton

Purchased a green mountain grill for my husbands birthday. The staff were friendly, knowledgeable and even entertained my 3 year old while I had questions about the product. Highly recommend a trip to townley pool and spa!

Response from
business owner

It was a pleasure helping you both pick out an AWESOME birthday gift! Please let us know if you need anything!!

via Google

Ron Krueger





Ron Krueger

I have had a Prodigy HS got tub for over 20 years and would highly recommend Townley Pool & SPA for staff, product, and service. The showroom staff are competent, the service (support) staff are experienced and professional, and their …

read more

Response from
business owner

Ron, again, we truly appreciate your business!!

via Google

Tim Smith





Tim Smith

I enjoyed talking to folks that were not only friendly but very knowledgeable. The sales and delivery staff are very professional. I am happy that I met them before I made my purchase. I would highly recommend Townley for a spa or grill …

read more

Response from
business owner

Tim,

I hope you and Dana enjoy your new hot tub and BGE for YEARS to come!! Great timing with the cold weather here!

via Google

don bodenner





don bodenner

Installation went extremely well. the crew was professional and efficient. Happy customers.

Response from
business owner

Don, happy hot tubbing!!

via Google

Missy Curtis





Missy Curtis

Very helpful and polite people to work with!

Response from
business owner

Thank YOU so much!!

via Facebook

Randy Stegall





Randy Stegall

Townley Spas is a great place to purchase a hot tub. Their customer service and follow-up for any questions or comments is much better than competitors in the area. Have a question...? Call or email and expect an expedited answer. They are …

read more

Response from
business owner

Randy, thanks for YOUR business!! We are glad that you are in "hot water" now. Enjoy it!!

via Google

Michelle Honea Frueauff





Michelle Honea Frueauff

The Best Pool and Spa company in LR!!! They are amazing!!!!!!

via Facebook

Buddy Adams





Buddy Adams

In 2016, we moved from Texas and brought our Hot Spring Aria Spa with us. The movers placed the Spa on the driveway. After about a year we decided to have a deck built. We visited Townley and explained our problem. They came out and put the…

read more

Response from
business owner

Buddy and Cheri, we want to thank you both so much for your loyal business and continuing in the Hot Spring Spa family!

via Google

Lindsey Hastings Cupples





Lindsey Hastings Cupples

Dana was great to help my husband and I when we picked out the perfect hot tub for our enjoyment. We can not wait to relax and unwind. The process of purchasing was smooth and easy.

Response from
business owner

Lindsey and Heath,

We agree, Dana truly is amazing! Thanks for your hot tub purchase and enjoy the "rhythm" for many years to come!!

via Google

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We care about your feedback! It lets us know what we’re doing right and where we can improve. We appreciate your taking a few minutes to leave us a review! Thank you!

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