See What Our Customers are Saying
Check out these great testimonials and see what our customers are saying. Our number one priority is you, and we aim to provide you with the best products and services.
From 578 reviews
Pleasant and knowledgeable service. Have always helped solve any problems I might have. Been a customer for a very long time. Never been disappointed.
That is what we are here for!
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Thomas and Bryston were great to work with and very knowledgeable in regard to my spa. They quickly corrected my issue and did not leave until they were sure the spa was up and running and all my questions were answered. I highly recommend…
Always great and friendly service.
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Townley is amazing to work with! We needed help moving a hot tub from one location to another and they helped me with the entire process. We appreciate the excellent communication and professionalism! Thank you!
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We just received our Hot Springs Pulse hot tub and we could not be happier! Joseph was very patient with us as we made our choice (and changed our minds). The staff is very friendly and knowledgeable- highly recommend!!
Excellent to hear this! Joseph is a gem!!
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HIGHLY RECOMMEND THX SEAN, THOMAS, BRISTON & LITTLE ROCK’S BEST POOL PEOPLE THE TOWNLEYS!!!
Just moved to AR, 1st time pool-owner.
Sean came out & taught us “pool school” on our entire pool system, best practices & even shared tips for pool…
Shawn, welcome to the Townley family!! Sean is AWESOME and has been in the pool industry for over 30 years. We are here to help!!
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They do a wonderful job of cleaning our hot tub. They are very friendly and courteous when they come to the house. They are thorough and they clean up after themselves. They bring supplies when they are needed and I don’t have to do …
We appreciated your continued business Heather!!
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Excellent service, on time and professional. They even came back out to fix an issue with our pool cover. Great customer service and support. Highly recommend!
We strive to make it RIGHT!
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We love Townley Pools! They take great care of our pool and hot tub!! They have great customer service and are always quick to help us if we ever have a problem. We purchased out Big Green Egg and hot tub there ! Great instruction on how to…
Maggie and Jeff, thanks for finding your "Ahh Townley" moment!! We truly appreciate your continued business!!
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Super knowledgeable, friendly, and great service!
Thanks Richard!
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My recent experience with Townley was absolutely wonderful. I was in a bit of a crisis about our hot tub and David was understanding, extremely helpful and bent over backwards to come up with a solution for me. I could not be happier and …
We like Happy Hot Tubbers!!
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This was our first time buying a HT.Really didn’t know have much knowledge in them. Dana salesperson, was very easy to talk to.Answered every question we had. We were able to decide on what we wanted that day. It arrived earlier than …
Dana is the hot tub expert. Thanks for your business!
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We bought a Hot Spring spa from this company and it had problems from the first day it was installed. Every time we called to report a problem they were very quick to send Sean to work on it. He came to our home about 4 different times …
We truly want our customers to have the absolute best hot tub ownership experience possible. Thank you for your trust!
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Great company, always a plus dealing with a family owned business. They stand behind their products!
Thanks Case!
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I'm only rating it a 4 because I've not actually bought a hot tub yet. That said, Joseph was an exceptional help in showing me options, features, & price ranges if spa in the size and price range that I was looking for. He also clearly …
We will show you that you made the right decision to shop here!
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So helpful at every step of the way. Genuinely kind and caring staff.
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David Townley and his hardworking employees are the only ones I trust to get my pool going and to keep it running well. I’ll not use anyone else. Andrew, Brixton, and the rest of the crew work hard, explain things in terms I get, and are …
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They get my pool right every pool season.
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Love this place, always friendly always helpful!!
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Shawn came out promptly and wired up your Omni System. Very nice and knowledgeable. A year later David handled a Color Logic light warranty claim. He went beyond to get this done for me. I'd recommend these folks.
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This hot tub and the employees who sold us this hot tub have just been amazing. The staff are so kind and always help when we have a question. We love this place and our purchase so much!
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Very knowledgeable and helpful even with my not so standard pool!
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Townley is great and fast! Our spa pump froze and once everything thawed, it was leaking water everywhere! They came out promptly and were able to get it fixed in less than 24 hours! Thank you so much
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Great service esp during recent arctic event…..showed up as scheduled, even in the cold rain! Thx!
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Awesome service and would highly recommend to everyone!!! Everyone was very friendly and knowledgeable!!
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The best customer service. Other businesses should take note. Very helpful and responsive!
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Very good experience! I went in looking for a large Big Green Egg and came out a few minutes later with it, a nest stand and a conveggtion plate. And to my surprise, the Egg was on sale! The salesman was courteous and informative. I will …
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Great place for BGE and accessories. Knowledgeable, friendly staff, and they almost always have whatever I am looking for.
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I have never had a reason to complain about the team at Townley. They have been taking care of me for years!
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As usual they were great to work with
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Purchased a hot tub in the last two months. Service has been exceptional. I can either get someone to answer my questions by text or by call without delay.
Learning curve on chemicals has been more difficult than I thought but I’m getting …
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Once again, TownleyPool and Spa has come to our aid and gotten us squared away, this time with mechanical help! Customers for 27 years, we are still rocking along with our beautiful pool all because Townley has provided excellent advice …
We really appreciate your continued business!
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I recently purchased a hot tub, and I must say that the entire experience was nothing short of fantastic. From start to finish, the process was smooth, and I am extremely satisfied with my purchase.
Firstly, the staff at Townley Pool and …
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The crew showed up on time. Drained the heater and filter, put the cover on the pool, placed the water bags around. Then they picked up their trash, asked if everything looked good and left after I told them it did.
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Always super helpful and nice.
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A wonderful place to do business with.
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The pool lighting and bubblers installed by my pool builder needed replacing. I priced out the cost of replacement and it was going to be around $8000. I called Townley to do the work. During their assessment of what needed to be done …
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Townley is the best! We love our spa!
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Very professional and knowledgeable! They did everything they said they would and did it when they said they'd do it. If more stars were available I'd give them more than 5!
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Great experience … honest and friendly staff with a wide variety of hot tubs to choose from !!!
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These folks ROCK. They know their stuff and offer the best deal around for these incredible Hot Spring spas. Their installation and service is impeccable. I love how they provide kindly and patient assistance as installation of the tub …
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Excellent service and communication as always from the team at Townley Pool and Spa. They truly know what customer service means. Do yourself a favor and do business with a family owned company that will be around for many many years to …
Thanks Eric, enjoy that beautiful new pool!
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Townley is the best..
We agree, lol!
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Took time to access and provide options to a repair job we had brought in. Explained the differences in the newer product versus the previous model. It was nice to be greeted as we entered, offered to load the new product and advised us …
We are here to help and make taking care of your pool easier. I hope the new cleaner exceeds your expectations!
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Townley’s staff is very knowledgeable and friendly. The guys that delivered the hot tub did an amazing job. They were very friendly and fast. I highly recommend Townley for all your hot tub needs!!
Thanks for your hot tub business!! Enjoy your new spa!
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We bought our hot tub five years ago and never had a problem. My husband recently passed away, and he was the one that took care of the hot tub. The circulation pump went out recently, and I was so happy with the service team. They took …
We are so sorry for your loss, but you are always going to be a big part of our family!
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Our tub is so beautiful and its perfect for our family.The delivery men were all very polite and explained start up process well..Very great team..
Thanks Kimberly!
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Fantastic sales and service! Highly recommend them!!
Thanks Jason!
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Awesome product ! And the help there is exceptional. We are in year 3 of our major purchase and every stop I make to their store flows with ease, they truly care about their customers! I appreciate that.
We really do care about our customers and want to make your ownership experience the best possible!
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Replaced my pump and did a spectacular cleaning job! Highly recommended.
Thanks Brian!
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Very helpful when I called! They checked on the part, called me back promptly, and was willing to mail it to me to avoid the trip.
Thank you for the best assistance!!
That is what we do, we want to help!
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Always great to work with. Friendly, helpful and I would recommend to everyone!
David and Jessica are great! And Dana has sold me 5 hot tubs over the years!!
The staff is always friendly and great to work with!
Aaahhhh Townley!
Always good to see you Tom! You are a King customer!! #AhhTom!
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I’ve got a pool and a spa and Townley is my go to for everything I need to both! Very friendly and knowledgeable staff. I would be lost on pool and spa care without them!
Thank you Dan
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Townley has an extensive selection of Big Green Eggs, accessories, and spices. I will continue to come back because they are quick to help and always friendly! Thanks, y’all!
We appreciate you CHRIS RITCHIE LIVE!
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Everyone was friendly and efficient
Thanks Lisa and Sandy!
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Very helpful
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My wife wanted a Big Green Egg and Joseph did a great job of walking her through the options. Very good. And delivery and setup was flawless, good job. 6/16/2023
EGG ON!
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Professional at every level. Dana has exceptional knowledge of hot tubs and provides options on every aspect of ownership and the purchase process.
Dana is TOP NOTCH!
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We bought our spa in October of 2022, and Townley has been helpful to us the whole way. I really appreciated that their sales team wanted us to make the right decisions, not quick decisions. Even eight months later, they are my go-to source…
We appreciate you Michael!
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I bought my first spa from Townley many years ago and I was very pleased with the ongoing service. So after moving to another home, I decided that I would like another spa. I went back to Townley, knowing the quality of the Hot Spring Spa, …
Thanks Jon!
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Ahhh Townley!!! Thank you for our wonderful spa!
Enjoy that hot tub!
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Courteous greeting and professionalism from the moment I stepped in the store. It was nice to talk to some one who actually knew something about pools and chemicals. New customer for life.
That means a lot Justin!
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Incredible service! Took time out of their day to give me an education crash course on how to get the pool at my new home up and running! If you have a pool, you need to go to Townley.
Thank you Heath for ALL your business!
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Most professional people in the business, the only place I’ll do business !
We strive very hard to be on the top of our game, thank you for recognizingi
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Always great service.
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Appreciate the quick service.
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I was able to order a hot tub replacement part quickly and easily through Townley! When the guys came out to deliver and install it, they were professional, friendly and quick! They had to order the part and were honest about how long it…
Thanks Anna
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Kyle did a fantastic job installing my new salt system, as well as teaching me more about how to care for my pool on my own. The Townley is always awesome! Thank you!
Welcome to the "easy" way to care for your pool
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Wonderful people! Great store! They have a huge inventory that will certainly meet your needs!
Thanks Sharon
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First time customer with Townley. A great company that goes above and beyond. We had a company that previously removed and change the pool cover, of which they did some questionable work. I wish I had gotten the names of the 2 guys from …
We want to have the best people doing the best jobs. Thanks for allowing us to help!
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Knowledgeable employees
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Townley was easy to work with, had the hot tub we wanted in-stock and at the right price. Delivery and installation of the was quick and easy.
Thanks!
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They got back to me super quickly and able to meet my clients and I when we requested the service. Super professional, knowledgeable and nice! Would highly recommend them
Thank you Steele!
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Great friendly help for new poolers!!!
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Great job. Professional, arrived on time. Great price!
Thank you Susan!
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Just bought a spa from Townley. The staff there is excellent – friendly, knowledgeable and professional. If you are lookiing to buy a spa, this is the place to go.
We appreciate the kind words Chris!
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The staff at Townley was great and made buying a Hot Springs spa a no brainer. Dana was very knowledgeable and informative which helped greatly with choosing the right tub. The guys that delivered the tub were timely and very good at …
Thanks for your business Thomas! Dana is a rock star!
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The group at this store were amazing. Dana did everything she could do to make us feel welcomed and answer any questions we had. We were able to get the XL Green Egg we wanted and we can’t wait to start using it.
EGG on!
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Really happy with the product and services from Townley. The purchase process was a breeze! The delivery and installation was a quick turnaround with lots of support along the way. Would definitely recommend becoming their customer.
Thanks Kristine, we really appreciate your business! Hot tub on, stress off!
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Awesome experience buying a hot tub from Townley, they made the whole experience easy from the start. Also they spell out how to care for the hot tub, which has been a very simple experience. Will definitely buy from here again.
Enjoy that awesome hot tub! Please let us know if you need anything. Thanks for your business!
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Excellent! Best service and super helpful! Great place to get a spa
Enjoy your new Limelight hot tub!!
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Great and knowledgeable employees. From the day we purchased our Hot Tub, delivery, and setup was “Exceptional! We also purchased an Extra Large Green Egg from the same store and we again received Exceptional information about our newest …
Thank you both so much! Happy hot tubbing and egging!!
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I would recommend Townley Pool & Spa to anyone. Great sales people and service team. Everything happened just as they said it would and when they said it would. We are very happy with our purchase.
We appreciate your business Danny
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Great folks to deal with. Spa delivered and setup on time and all our questions on operating system were explained.
Thanks for your patience Jerry, we are here for you!
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Very prompt and courteous service from Townley Pools, and special shout out to Mike who was the tech who took care of the repairs to our pool pump. Definitely recommend their service.
Mike is GREAT! Thanks for allowing us to help!!
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From pool chemicals to bbq seating and equipment, Townley’s got ya covered!
Thank you good sir!
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Very knowledgeable, helpful, and professional!
Big Fan!
Happy to help!
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Just got my first stand alone outdoor hot tub. I purchased from Townley because I not only wanted a quality product but also little maintenance. They’ve taken good care of me and I couldn’t be happier!!
Rhonda, the Jetsetter looks great on the back patio! Enjoy!
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Well, I showed up and met with Dana, she proceeded to show me the different hot tubs, then took all my money but promised to bring me a hot tub later. We will see how it goes
Yes, John, Dana is amazing and definitely keeps her word! Lol. Thanks for switching from that “other” company to us after speaking with her and seeing why a Hot Spring Spa is SO much better!! We are here for you – David Townley
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Jason and Joseph provided an Eggceptional customer service experience. They should be your go-to guys for all things green and ovoid.
Those guys are our go-to's as well!
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We had a great experience with Townley. Very knowledgable and helpful in walking us through the process from purchase to installation.
We strive to give our customers the absolute best shopping and ownership experience possible!
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Justin is great!
Thanks Bob
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Very knowledgeable and quick response. Great experience
Thanks Chandler!!
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The hot tub was delivered on time we love it very nice people thank you so much
Its HOT TUB time!!
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What a great experience. The food was great and all the exhibits took time to talk about their prepared food. Loved the music!
EGGfest is truly one of a kind!
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This is the place to go for great service
We agree!!
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Enjoyed EggFest!
Yes, it is SOOO good!!
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This was so much fun!! and I enjoyed all of the food that I tasted!! thank you for sponsoring this event!!
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David Townley, & all the staff at Townley Pool & Spa have been wonderful, & so helpful, the past 4 months in getting our new pool chemicals balanced & most recently --new spa installed & ready. Dana Loyd was our awesome salesperson in the …
Dana is a GEM! She knows her stuff and has been helping folks at Townley for over 23 years!!
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My hot tub delivery was an excellent experience! The delivery staff were professional and very knowledgeable about the equipment. They were on time and very efficient in getting the tub in place. I highly recommend you give Townley a …
Thanks for your business Joseph!
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