Testimonials

See What Our Customers are Saying

Check out these great testimonials and see what our customers are saying.  Our number one priority is you, and we aim to provide you with the best products and services.






From 556 reviews
Tracy





Tracy

I went to townley this morning and the people there were very helpful. I have been to another pool store and they didn’t seem to know what was going on or had chemicals in stock for what I needed. Townley was very kind, had the chemicals…

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via Google

Nick Brown





Nick Brown

Great folks – knowledgeable, helpful and friendly!!

via Google

Ray Owens





Ray Owens

Used plastic zip ties to hold in pool light, fell apart in 3 days, terrible

via Facebook

Amanda Laboy





Amanda Laboy

Always great customer service!

via Google

Rod Loy





Rod Loy

Great products and very patient service!

The delivery team could tell I was a bit hesitant about learning all the different things required. They were unbelievably patient, stayed far longer than they expected and answered all my …

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via Google

Kevin Thompson





Kevin Thompson

My experience with Townley: I actually really like their company and their staff I have had the pleasure to interact with. We had them come open our pool. They closed it the year before and did great. I called a week prior to opening to …

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Response from
business owner

Kevin, thanks for your business! Yes, we did have to conduct extra work at an additional charge for your pool opening. We did have to return with 4 extra workers to remove the amount of water and debris off the cover. We usually charge per person per hour, but made some accommodations for your loyal business. My service techs were informed by you that you were disposing the cover, so they left it there on site. Please reach out directly in the future if you need anything else.

via Google

Kay Allen





Kay Allen

Recently had my pool motor replaced. The process was efficient and the tech (Kyle) was very good and helpful. Thanks Townley for you excellent service.

Response from
business owner

Yes, Kyle is GREAT! Thanks for your business!

via Google

Don Pfeifer





Don Pfeifer

They were right on time and fixed things perfectly. And the technician was extremely polite and professional.

Response from
business owner

Thanks Don! We love our people AND our customers!!

via Google

Kevin Ehemann





Kevin Ehemann

Excellent Customer Service, good prices, friendly folk.

Response from
business owner

We appreciate you Kevin. Happy Hot Tubbing!

via Google

Jim Benham





Jim Benham

Always a Pleasant Experience. Knowledgeable professional personable.

Response from
business owner

Thanks Jim, have a great swim season!!

via Google

Andrew James





Andrew James

I bought my first hot tub from Townley Pool and Spa and could not be happier. They have been incredibly helpful every step of the way, from choosing the best model to installation to maintenance. Shoutout to sales rep Colin who is …

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Response from
business owner

Thank you Andrew!!

via Google

Kelly Gustavus





Kelly Gustavus

We purchased a Big Green Egg from Townley Pool and Spa and could not have been more pleased with our experience. They were very knowledgeable and answered all of our questions. We prefer doing business with locally owned businesses and …

read more

Response from
business owner

We appreciate your EGG purchase! Welcome to the EGGhead family!

via Google

Jeff Henry





Jeff Henry

My new tub was delivered about a week ago and I love it. From the day I walk in and met Colin I had great customer support. It took a couple of months for the tub to come in and Colin kept me posted along the way. The day it was …

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Response from
business owner

Thank you so much for your business! Enjoy the new hot tub!!

via Google

Shannon Davidson





Shannon Davidson

Real genuine people here. Their customer service was extremely welcoming from the moment I entered the door.

Response from
business owner

Thanks for the kind review!

via Google

Thomas Burnett





Thomas Burnett

Very professional, knowledgeable, and helpful.

Response from
business owner

We strive for excellence in our skill set and are constantly learning and training.

via Google

Al Alexander





Al Alexander

Excellent service. Very friendly

Response from
business owner

Thanks Al!

via Google

Patrick Frizzell





Patrick Frizzell

Love this place! They are so easy to work with and make managing our pool very painless!

Response from
business owner

Appreciate it Pat!

via Google

Melody Jolly-Knight





Melody Jolly-Knight

We have been so impressed with the way Townley has been so helpful during the purchase of our first spa!!!! We ordered it LAST July and just couldn't hardly wait for its arrival!! We have had it for a little over a week and are SOOO glad we…

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Response from
business owner

Yes, we agree Dana is GREAT!

via Google

ashley knickrehm





ashley knickrehm

Terrific service! Always amenable to checking our water

Response from
business owner

Thank you Ashley and Kurt for your continued business!

via Google

Kä Tlë Gø





Kä Tlë Gø

Investing and getting positive returns is all I ever wanted and am glad I found it. Thanks Mrs Sophia James fx for her great skills of mining and trading in my account, very diligent in her work. All I did was invest $5,000 and within 7days…

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via Facebook

Debbie Grooms





Debbie Grooms

Townley Pool and Spa is simply the best! They focus on quality and great customer service. I’ve been a customer for over 15 years.

Response from
business owner

Thank you Debbie

via Google

Stephanie Bartlett





Stephanie Bartlett

Love my tub! The customer service at delivery was amazing and they have been so helpful while I am learning how to care for it!

Response from
business owner

Thanks for joining the Hot Tub Club!

via Google

Ann C





Ann C

Amazing customer service! Knowledgeable and courteous! Keep up the good work!

Response from
business owner

We try VERY hard !!

via Google

John M. North





John M. North

Always friendly and helpful!

Response from
business owner

Thanks!

via Google

Darla Harb





Darla Harb

Took as much time as my problem needed today! Thanks Colin!

Response from
business owner

You and Mike are GREAT customers! Thank you for your loyality!

via Google

David Heister





David Heister

Great service!

Response from
business owner

We appreciate you!

via Google

Gerald Nelson





Gerald Nelson

We were out of town so tech used code to enter. He re- programmed our controller which had been damaged by outage/ spike. He repaired/ reprogrammed it back to normal. The charge was very reasonable and the billing was done properly and on …

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via Facebook

Lindy Bollen Jr





Lindy Bollen Jr

Very helpful, without being pushy. Great advice, friendly service, and good people that want you to enjoy the pool and EGG experience.

Response from
business owner

Lindy, thank you thank you!! EGGon!

via Google

Lyle Dent





Lyle Dent

The staff is great! They go out of their way to help you and are always friendly!

via Facebook

Patricia Coelho





Patricia Coelho

Very helpful and friendly staff and my swim spa is always super clean.

Response from
business owner

We appreciate you allowing us to help with the swim spa!

via Google

Cathy Ray Kennedy





Cathy Ray Kennedy

Just took delivery of our 4th Hot Springs Spa from Townley Pool and Spa over the span of almost 25 years! Cannot say enough positive comments about Larry Townley and the customer service driven company he has built – Dana Lloyd, my …

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Response from
business owner

Thanks so much!!! We really appreciate all the wonderful comments and all of your spa purchases

via Facebook

Angie Luzader Wasson





Angie Luzader Wasson

On time delivery, professional attitude , extremely knowable about all aspects of the spa , highly recommend .

Response from
business owner

Thanks for your business, enjoy the hot tub!

via Facebook

Renee Norwood





Renee Norwood

Working with Townley Pool and Spa was awesome! Best customer service. I purchased a Green Egg and the owner delivered it, set it up and provided us a tutorial on using it! They really follow through to make sure you are happy with your …

read more

Response from
business owner

Renee and Chris, Thanks for your business!! I hope you enjoy the EGG and let us know if you need anything!

via Google

Allen Robbins





Allen Robbins

Great job install my spa very professional and very knowledgeable of the equipment

Response from
business owner

Thanks Allen, we truly appreciate your patience on the long wait for the hot tub. Please get into "hot water"!

via Google

Cindy Moore





Cindy Moore

Great service!

Response from
business owner

Thanks Cindy!

via Google

Sheldon R





Sheldon R

Great customer service!

Response from
business owner

Enjoy the new hot tub Sheldon!

via Google

Hunter Oden





Hunter Oden

Thanks to the staff at Townley for helping us make the right selection. David drove out to assess our situation and offer recommendations on electrical positioning.

Local competitors have cheap and dated looking offerings. We’re getting a…

read more

Response from
business owner

We know if was worth the wait! Thanks again for y'alls business!

via Google

Lee Rush





Lee Rush

Great company! We’ve had the best experience as a first time tub owner. Can’t recommend them enough.

Response from
business owner

We appreciate you all and hope that you enjoy your hot tub for many years to come

via Google

Jim and Debby Dennie





Jim and Debby Dennie

As always very informative, and we would highly recommend for Hot Springs Spa's-pool equipment upgrades!! Also, Big Green Egg grills and accessories.

Response from
business owner

Jim and Debby, we try and keep the trifecta going! Thanks again for your continued business

via Google

Shane Free





Shane Free

Customer service is off the charts with this business. Always offering a helping hand at anytime needed. Highly recommend for sales and service.

Response from
business owner

Thanks Shane, enjoy the new hot tub, you were awesome to work with! Bring gumbo next time!!

via Google

Tori Horton





Tori Horton

Kyle was very timely and answered all of my questions! The spa looks nice and clean! Highly recommend using Townley!

Response from
business owner

Enjoy it Tori!

via Google

Terrence Johnson





Terrence Johnson

My order experiencewas absolutely fantastic! Everyone at Townley is nice, they worked with me and my budget. They kept in contact with me about my hot tub delivery. The delivery was quick and concisely executed. They took time to educate me…

read more

Response from
business owner

We are so happy to hear that you LOVE you new hot tub!

via Google

Stuart Skiles





Stuart Skiles

Purchased a Big Green Egg with table and accessories. Colin was awesome and answered all my questions. They had everything in stock and he helped load it in my truck. I got everything put together with no problems. Going to cook out …

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Response from
business owner

Eat well! Keep on Eggin'!

via Google

Tim Wichman





Tim Wichman

Very knowledgeable and fair. We will definitely continue using them for all of our pool needs.

Response from
business owner

Glad to be here to help take care of your pool

via Google

Shelby Woods





Shelby Woods

Good service, professional people!

Response from
business owner

Thank you for your continued business!

via Facebook

D B G





D B G

Did awesome job with install. Thanks Mike, Kyle,Alex and Keith

Response from
business owner

Thank you Debbie! Enjoy your hot tub!!

via Google

Michele Kemp





Michele Kemp

I always appreciate the great service and friendly people! They always take time to explain in great detail answers to my questions. I never feel like Im being oversold or manipulated! Great experience every trip!

Response from
business owner

Thank you Michele, enjoy the new filter!

via Google

Nick McClane





Nick McClane

Super friendly and knowledgeable staff.

Response from
business owner

Thank you, we appreciate it

via Google

Joshua L. Dewees





Joshua L. Dewees

Great people, excellent customer service!!

via Facebook

Michael Kline Jr





Michael Kline Jr

Great service and excellent spas. The team answered questions and educated us on the proper care and maintenance in every day language. Thank you Townley Pool and Spa!

via Facebook

Joshua Dewees





Joshua Dewees

Wonderful people, great customer service would recommend to all my friends and family.

Response from
business owner

Josh, thank you for the referrals and your continued business!

via Google

Tom Burdick





Tom Burdick

Always has pool pump parts on hand.

via Facebook

Joseph Dunn





Joseph Dunn

I purchased a used Hot Tub and had Townley move it for me. They were prompt and professional. Even after I had an issue when the electrician went to wire it, David Townley and Alexa were very helpful. David was able to diagnose the issue …

read more

Response from
business owner

Joseph, thanks for your trust and your business! Now, get into "hot water" with your wife!!

via Google

shirley Gooden





shirley Gooden

Very informative!!

Response from
business owner

Thank you Shirley

via Google

Rick Cobb





Rick Cobb

Always great service! Very professional and knowledgeable. I recommend highly!

Response from
business owner

Thank you Rick!

via Facebook

Justin Vollmer





Justin Vollmer

Excellent service!

Response from
business owner

Thanks Justin!

via Google

Fred Williamson





Fred Williamson

Very friendly and helpful.

Response from
business owner

We appreciate your continued business Fred!

via Google

Shawn Mayernick





Shawn Mayernick

HIGHLY RECOMMEND THX SEAN!

Just moved to AR, 1st time pool-owner.

Sean came out & taught us “pool school” on our entire pool system, best practices & even shared notables about upcoming seasons. 90min time invested w/ Sean=invaluable. As a…

read more

Response from
business owner

Shawn, welcome to the Townley family!! Sean is AWESOME and has been in the pool industry for over 30 years. We are here to help!!

via Google

Marty Evans





Marty Evans

Great team!! Dana was great communicating with spa updates and getting us moved up when a cancellation came in. The install team did fantastic job! All in all a great experience.

Response from
business owner

Thanks Marty, we know that you will enjoy it!!

via Google

Carolyn G





Carolyn G

So happy with Polaris pool

Sweep! It's working very well so far! Thanks!!

Tre K





Tre K

It was a great experience. I will continue to buy all my pool chemicals from Townley.

Victor Davis





Victor Davis

Townley has great service. I take them a water sample of my pool and they give me what I need.

This most recent trip, we bought a Green Egg and the salesperson was exceptionally helpful. He had used the product himself and was able to …

read more

Response from
business owner

EGG on Victor!!

via Google

Susan Turton-Weeks





Susan Turton-Weeks

I needed my Polaris repairing and I called one business and they told me a month to repair! I took it to Townley Pools on a Friday and I was called the Sunday to say that my Polaris was ready. The estimate was pretty good and I certainly …

read more

via Facebook

Margaret O'Connor Maher





Margaret O'Connor Maher

Dana is the bomb.com! All of the staff is amazing and the young man who checked us out was very kind. Looking forward to breaking in our BGE MiniMax tonight!

via Facebook

Bob Sanders





Bob Sanders

Townley has been great to deal with. They do what they say. When things go wrong, they stand behind their products. Thanks, David Townley, for making my eight year old spa run like new again.

via Facebook

Andrew Seminari





Andrew Seminari

The Townley Pool and Spa team went above and beyond to deliver an excellent experience from initial order to delivery. Highly recommend.

Response from
business owner

Andrew, enjoy your new hot tub and the great view of the water!

via Google

Michael Mercer





Michael Mercer

Dana at Townley Pool and Spa was extremely professional and friendly helping us with all the information we needed for the purchase of our Big Green Egg. She was knowledgeable about the product and allowed us to ask as many questions as we …

read more

Response from
business owner

Dana is GOLD! She is a true artist in her craft and really wants to make sure people learn as much about their purchase as possible. Please reach out if you need anything!

via Google

Bob Gilbride





Bob Gilbride

Very knowledgeable and friendly staff. Excellent stock of Big Green Egg Grills and accessories.

via Facebook

Suzanne Gilbride





Suzanne Gilbride

Extremely knowledgeable and friendly staff that helped in determining the best size BGE for me.

Response from
business owner

EGGcellent!! EGG on!!

via Google

Tami Blakeman





Tami Blakeman

Awesome customer service!!! They Saved the day!!!

Response from
business owner

Thanks Tami, happy to help!

via Google

Greg Chism





Greg Chism

I was in need of a replacement part for my pool filter and with heavy rain forecasted, it was critical since I could not run the pump to drain excess water. I called Townley, Alexa made a call, found the part available at a local supplier …

read more

Response from
business owner

FANTASTIC! Glad its working!! We agree, Alexa is pretty awesome!!

via Facebook

Tami Braden





Tami Braden

Super friendly service and helped me so much on understanding how to get my pool ready for Summer!!!

Response from
business owner

Thanks Tami, enjoy your Summer!

via Google

Alicia Ford





Alicia Ford

Awesome customer service.

Response from
business owner

It’s something we take very serious, we strive to give our customers the absolute best shopping and pool/hot tub ownership experience possible!

via Google

Kimberly Pruitt





Kimberly Pruitt

Kyle took care of all of our needs and went above and beyond....great service!

Response from
business owner

We agree, Kyle is a true professional!

via Google

Phillip Goad





Phillip Goad

They were helpful, friendly and knowledgeable!!

Response from
business owner

Thanks for the business Phillip!

via Google

Danny Schieffler





Danny Schieffler

The folks at Townley are friendly and knowledgeable about what they do. I’ve never had a pool problem that Townley couldn’t solve, and by heeding their advice, most problems never happen. They make pool ownership easy. Highly recommend!

Response from
business owner

Danny, you are an awesome customer!

via Google

Melody DeLone





Melody DeLone

Great customer service! Very knowledgeable about swimming pool and hot tub issues.

Response from
business owner

We really try very hard Melody, thank you!

via Google

George Foster





George Foster

Prompt and friendly service. Would highly recommend

Response from
business owner

Thanks for your loyal business!

via Google

Eric Dahinden





Eric Dahinden

Awesome group of folks. We had our new Hot Spring Flair hot tub installed Apr 7th. Everyone from Dallas our salesman to the delivery team to David Townley made our experience wonderful. We absolutely love our new hot tub. We are using it …

read more

via Facebook

Art & Dee E





Art & Dee E

I did. Enjoyed doing business with Townley.

Arthur English





Arthur English

We placed a deposit for a hot tub with Townly several months ago. They were very professional in suggesting what we needed. They even came out to our home to take measurements where it would go all at their own time to satisfy us. The sales…

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Response from
business owner

Art, I am sorry too that it didn't work out. I hope all is well and please know that we are here for you all if you need ANYTHING! Take care and I am sure we will see you soon.

via Google

Janice Fouts





Janice Fouts

Great place to do business! Very helpful!

Response from
business owner

We appreciate it Janice!

via Google

Tom Burdick





Tom Burdick

Great service. Fast and friendly!

Response from
business owner

Thanks Tom!

via Google

Lori Selby





Lori Selby

Very experienced and knowledgeable; this is a business you can trust and know they carry the best products on the market. I bought a hot tub from them and every time I go in for chemicals it’s like doing business with a good friend. David …

read more

Response from
business owner

Lori, you all have been GREAT customers! We love visiting with you and seeing your family. Please keep enjoying that hot tub and we truly appreciate you making that LONG drive to come see us!

via Google

Greg Ketzer





Greg Ketzer

We began to have problems with our pool and could not make contact with the company that constructed it. Frustration began to set in after spending money with a different pool company for repairs that were not done correctly. We contacted …

read more

Response from
business owner

Thank you Greg for your business! We are here to help!!

via Facebook

Roderick Gray





Roderick Gray

Great customer service.... With decades of experience under one roof, they are truly there with your best interest in mind... Thank you Townley Pool and Spa!!!

Response from
business owner

Thank you Roderick! EGG on!!

via Facebook

Greg Ketzer





Greg Ketzer

We began to have problems with our pool and could not make contact with the company that constructed it. Frustration began to set in after spending money with a different pool company for repairs that were not done correctly. We contacted …

read more

Response from
business owner

Greg, we appreciate your allowing us to help you with your pool!

via Google

Kelly Reddin





Kelly Reddin

David was quick to do a pool inspection and explained everything very well seeing I know nothing about owning a pool. Very friendly, on time and honest which I appreciated.

Response from
business owner

Thank Kelly, enjoy "pool ownership" and let us know if you need ANYTHING!

via Google

Rebecca Sims





Rebecca Sims

Townley Pools was quick to assist me in a pool inspection. David was not only friendly and knowledgeable but provided a written report of the results in the same day. They respond quickly via text, call, and email. Utilizing their service …

read more

Response from
business owner

Thanks Becca, I am happy to be a part of your home search process!

via Google

Ken Harrison





Ken Harrison

Townley is a strong example of what a small local business should be. Excellent customer service, honest, helpful, friendly. Townley makes pool ownership easy and fun!

Response from
business owner

Ken and Dawn, you all are so nice. It is our pleasure to serve you!

via Google

Andy Jenkins





Andy Jenkins

Excellent company, excellent service, excellent prices... They definitely showed a vested interest in helping me work through some issues with my pool, I couldn’t be any more happy with the service.

Response from
business owner

Andy, glad to help! Please let us know what else you may need.

via Google

Big Fella





Big Fella

So I just left the store, & I'm walking away impressed as I could be. They were beyond cordial from the moment that I walked through the door. I had heard that they sell Big Green Eggs, so I went to see what I could see. Mrs. Dana helped me…

read more

Response from
business owner

Shawn, thank you for your business and kind words! We look forward to providing more great experiences for you. Enjoy your BGE and bring on the BRISKET!

via Google

Roger Garner





Roger Garner

Always great people 👍 ❤

Response from
business owner

Roger, you are Janet are the best! Thanks for your loyal business!

via Google

Susan Carver





Susan Carver

Great staff and always willing to help!!

Response from
business owner

Thank you!

via Google

Capra Italia





Capra Italia

I know I'm in good hands with these guys especially when I'm out of town.. thank you!!!

Response from
business owner

We are always here for you

via Google

Brannon S





Brannon S

Mr Davies always does a great job

Rebecca Streett





Rebecca Streett

We love our hot tub and Townley!!!

Response from
business owner

We are SOOO happy for you all! Enjoy it!!

via Google

Karen Wells Tlapek





Karen Wells Tlapek

We ordered the Grandee spa from Townley last year. It arrived in July and we have been loving it ever since! The staff at the office were very helpful and patient with us while me made our decision on which spa to order, and the delivery …

read more

via Facebook

Tommy Hudson





Tommy Hudson

Great people and great service! Highly recommend

Response from
business owner

Thanks Tommy, you and Linda are great customers!

via Google

Jordan Frizzell





Jordan Frizzell

Townley was great in the purchase of our first hot tub! Dana was amazing in helping us through the entire process from ordering, setup, and maintenance! Thank you!

via Facebook

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