See What Our Customers are Saying
Check out these great testimonials and see what our customers are saying. Our number one priority is you, and we aim to provide you with the best products and services.
From 617 reviews
These folks ROCK. They know their stuff and offer the best deal around for these incredible Hot Spring spas. Their installation and service is impeccable. I love how they provide kindly and patient assistance as installation of the tub …
Excellent service and communication as always from the team at Townley Pool and Spa. They truly know what customer service means. Do yourself a favor and do business with a family owned company that will be around for many many years to …
Thanks Eric, enjoy that beautiful new pool!
Took time to access and provide options to a repair job we had brought in. Explained the differences in the newer product versus the previous model. It was nice to be greeted as we entered, offered to load the new product and advised us …
We are here to help and make taking care of your pool easier. I hope the new cleaner exceeds your expectations!
We bought our hot tub five years ago and never had a problem. My husband recently passed away, and he was the one that took care of the hot tub. The circulation pump went out recently, and I was so happy with the service team. They took …
We are so sorry for your loss, but you are always going to be a big part of our family!
I'm only rating it a 4 because I've not actually bought a hot tub yet. That said, Joseph was an exceptional help in showing me options, features, & price ranges if spa in the size and price range that I was looking for. He also clearly …
We will show you that you made the right decision to shop here!
Awesome product ! And the help there is exceptional. We are in year 3 of our major purchase and every stop I make to their store flows with ease, they truly care about their customers! I appreciate that.
We really do care about our customers and want to make your ownership experience the best possible!
We bought our spa in October of 2022, and Townley has been helpful to us the whole way. I really appreciated that their sales team wanted us to make the right decisions, not quick decisions. Even eight months later, they are my go-to source…
We appreciate you Michael!
I bought my first spa from Townley many years ago and I was very pleased with the ongoing service. So after moving to another home, I decided that I would like another spa. I went back to Townley, knowing the quality of the Hot Spring Spa, …
Thanks Jon!
I was able to order a hot tub replacement part quickly and easily through Townley! When the guys came out to deliver and install it, they were professional, friendly and quick! They had to order the part and were honest about how long it…
Thanks Anna
First time customer with Townley. A great company that goes above and beyond. We had a company that previously removed and change the pool cover, of which they did some questionable work. I wish I had gotten the names of the 2 guys from …
We want to have the best people doing the best jobs. Thanks for allowing us to help!
The staff at Townley was great and made buying a Hot Springs spa a no brainer. Dana was very knowledgeable and informative which helped greatly with choosing the right tub. The guys that delivered the tub were timely and very good at …
Thanks for your business Thomas! Dana is a rock star!
Really happy with the product and services from Townley. The purchase process was a breeze! The delivery and installation was a quick turnaround with lots of support along the way. Would definitely recommend becoming their customer.
Thanks Kristine, we really appreciate your business! Hot tub on, stress off!
Awesome experience buying a hot tub from Townley, they made the whole experience easy from the start. Also they spell out how to care for the hot tub, which has been a very simple experience. Will definitely buy from here again.
Enjoy that awesome hot tub! Please let us know if you need anything. Thanks for your business!
Excellent service from Mrs Joan Steve, Joan dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient. Would highly recommend Joan Steve to everyone who is having difficulty trading or have been…
Great and knowledgeable employees. From the day we purchased our Hot Tub, delivery, and setup was “Exceptional! We also purchased an Extra Large Green Egg from the same store and we again received Exceptional information about our newest …
Thank you both so much! Happy hot tubbing and egging!!
Well, I showed up and met with Dana, she proceeded to show me the different hot tubs, then took all my money but promised to bring me a hot tub later. We will see how it goes
Yes, John, Dana is amazing and definitely keeps her word! Lol. Thanks for switching from that “other” company to us after speaking with her and seeing why a Hot Spring Spa is SO much better!! We are here for you – David Townley
David Townley, & all the staff at Townley Pool & Spa have been wonderful, & so helpful, the past 4 months in getting our new pool chemicals balanced & most recently --new spa installed & ready. Dana Loyd was our awesome salesperson in the …
Dana is a GEM! She knows her stuff and has been helping folks at Townley for over 23 years!!
My hot tub delivery was an excellent experience! The delivery staff were professional and very knowledgeable about the equipment. They were on time and very efficient in getting the tub in place. I highly recommend you give Townley a …
Thanks for your business Joseph!
The delivery and install team performed an excellent install. Mike Anderson was very knowledgeable and thorough in going over the chemicals and the operation of our hot tub. Dana who sold us our hot tub did an excellent job from start to …
Dale, enjoy your new hot tub! We agree, Mike is GREAT!! Thanks for your business!!
I went to townley this morning and the people there were very helpful. I have been to another pool store and they didn’t seem to know what was going on or had chemicals in stock for what I needed. Townley was very kind, had the chemicals…
We strive to give our customers the best shopping experience possible. Thanks for giving us a try!
Great products and very patient service!
The delivery team could tell I was a bit hesitant about learning all the different things required. They were unbelievably patient, stayed far longer than they expected and answered all my …
The Hot Spring Spa is AWESOME! Our team wants to ensure you enjoy it fully and we are always here for you!
My experience with Townley: I actually really like their company and their staff I have had the pleasure to interact with. We had them come open our pool. They closed it the year before and did great. I called a week prior to opening to …
Kevin, thanks for your business! Yes, we did have to conduct extra work at an additional charge for your pool opening. We did have to return with 4 extra workers to remove the amount of water and debris off the cover. We usually charge per person per hour, but made some accommodations for your loyal business. My service techs were informed by you that you were disposing the cover, so they left it there on site. Please reach out directly in the future if you need anything else.
I bought my first hot tub from Townley Pool and Spa and could not be happier. They have been incredibly helpful every step of the way, from choosing the best model to installation to maintenance. Shoutout to sales rep Colin who is …
Thank you Andrew!!
We purchased a Big Green Egg from Townley Pool and Spa and could not have been more pleased with our experience. They were very knowledgeable and answered all of our questions. We prefer doing business with locally owned businesses and …
We appreciate your EGG purchase! Welcome to the EGGhead family!
My new tub was delivered about a week ago and I love it. From the day I walk in and met Colin I had great customer support. It took a couple of months for the tub to come in and Colin kept me posted along the way. The day it was …
Thank you so much for your business! Enjoy the new hot tub!!
We have been so impressed with the way Townley has been so helpful during the purchase of our first spa!!!! We ordered it LAST July and just couldn't hardly wait for its arrival!! We have had it for a little over a week and are SOOO glad we…
Yes, we agree Dana is GREAT!
Investing and getting positive returns is all I ever wanted and am glad I found it. Thanks Mrs Sophia James fx for her great skills of mining and trading in my account, very diligent in her work. All I did was invest $5,000 and within 7days…
We were out of town so tech used code to enter. He re- programmed our controller which had been damaged by outage/ spike. He repaired/ reprogrammed it back to normal. The charge was very reasonable and the billing was done properly and on …
Just took delivery of our 4th Hot Springs Spa from Townley Pool and Spa over the span of almost 25 years! Cannot say enough positive comments about Larry Townley and the customer service driven company he has built – Dana Lloyd, my …
Thanks so much!!! We really appreciate all the wonderful comments and all of your spa purchases
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