Testimonials

See What Our Customers are Saying

Check out these great testimonials and see what our customers are saying.  Our number one priority is you, and we aim to provide you with the best products and services.






From 617 reviews
Vivian Blair





Vivian Blair

Helpful folks!

via Google

Aimee Colmery





Aimee Colmery

These folks ROCK. They know their stuff and offer the best deal around for these incredible Hot Spring spas. Their installation and service is impeccable. I love how they provide kindly and patient assistance as installation of the tub …

read more

via Google

Eric Miller





Eric Miller

Excellent service and communication as always from the team at Townley Pool and Spa. They truly know what customer service means. Do yourself a favor and do business with a family owned company that will be around for many many years to …

read more

Response from
business owner

Thanks Eric, enjoy that beautiful new pool!

via Google

Joe Howard





Joe Howard

Townley is the best..

Response from
business owner

We agree, lol!

via Google

Tim Winstead





Tim Winstead

Took time to access and provide options to a repair job we had brought in. Explained the differences in the newer product versus the previous model. It was nice to be greeted as we entered, offered to load the new product and advised us …

read more

Response from
business owner

We are here to help and make taking care of your pool easier. I hope the new cleaner exceeds your expectations!

via Google

Joshua Broadus





Joshua Broadus

Townley’s staff is very knowledgeable and friendly. The guys that delivered the hot tub did an amazing job. They were very friendly and fast. I highly recommend Townley for all your hot tub needs!!

Response from
business owner

Thanks for your hot tub business!! Enjoy your new spa!

via Google

Linda Riley





Linda Riley

We bought our hot tub five years ago and never had a problem. My husband recently passed away, and he was the one that took care of the hot tub. The circulation pump went out recently, and I was so happy with the service team. They took …

read more

Response from
business owner

We are so sorry for your loss, but you are always going to be a big part of our family!

via Google

Kimberly Howard





Kimberly Howard

Our tub is so beautiful and its perfect for our family.The delivery men were all very polite and explained start up process well..Very great team..

Response from
business owner

Thanks Kimberly!

via Google

Chip Broadbent





Chip Broadbent

I'm only rating it a 4 because I've not actually bought a hot tub yet. That said, Joseph was an exceptional help in showing me options, features, & price ranges if spa in the size and price range that I was looking for. He also clearly …

read more

Response from
business owner

We will show you that you made the right decision to shop here!

via Google

Jason Riggin





Jason Riggin

Fantastic sales and service! Highly recommend them!!

Response from
business owner

Thanks Jason!

via Google

Rose Roland





Rose Roland

Awesome product ! And the help there is exceptional. We are in year 3 of our major purchase and every stop I make to their store flows with ease, they truly care about their customers! I appreciate that.

Response from
business owner

We really do care about our customers and want to make your ownership experience the best possible!

via Google

Brian Wright





Brian Wright

Replaced my pump and did a spectacular cleaning job! Highly recommended.

Response from
business owner

Thanks Brian!

via Google

Jennifer Shnaekel





Jennifer Shnaekel

Very helpful when I called! They checked on the part, called me back promptly, and was willing to mail it to me to avoid the trip.

Thank you for the best assistance!!

Response from
business owner

That is what we do, we want to help!

via Google

Daniel Blair





Daniel Blair

I’ve got a pool and a spa and Townley is my go to for everything I need to both! Very friendly and knowledgeable staff. I would be lost on pool and spa care without them!

Response from
business owner

Thank you Dan

via Google

Lisa Downs





Lisa Downs

Everyone was friendly and efficient

Response from
business owner

Thanks Lisa and Sandy!

via Google

Provost Marshal





Provost Marshal

Very helpful

via Google

Michael Harkey





Michael Harkey

My wife wanted a Big Green Egg and Joseph did a great job of walking her through the options. Very good. And delivery and setup was flawless, good job. 6/16/2023

Response from
business owner

EGG ON!

via Google

Joe Smith





Joe Smith

Pleasant and knowledgeable service. Have always helped solve any problems I might have

Response from
business owner

That is what we are here for!

via Google

George Byrnes





George Byrnes

Professional at every level. Dana has exceptional knowledge of hot tubs and provides options on every aspect of ownership and the purchase process.

Response from
business owner

Dana is TOP NOTCH!

via Google

Michael South





Michael South

We bought our spa in October of 2022, and Townley has been helpful to us the whole way. I really appreciated that their sales team wanted us to make the right decisions, not quick decisions. Even eight months later, they are my go-to source…

read more

Response from
business owner

We appreciate you Michael!

via Google

Jon Perry





Jon Perry

I bought my first spa from Townley many years ago and I was very pleased with the ongoing service. So after moving to another home, I decided that I would like another spa. I went back to Townley, knowing the quality of the Hot Spring Spa, …

read more

Response from
business owner

Thanks Jon!

via Google

Charlene P.





Charlene P.

Ahhh Townley!!! Thank you for our wonderful spa!

Response from
business owner

Enjoy that hot tub!

via Google

Justin Rue





Justin Rue

Courteous greeting and professionalism from the moment I stepped in the store. It was nice to talk to some one who actually knew something about pools and chemicals. New customer for life.

Response from
business owner

That means a lot Justin!

via Google

Heath Hagan





Heath Hagan

Incredible service! Took time out of their day to give me an education crash course on how to get the pool at my new home up and running! If you have a pool, you need to go to Townley.

Response from
business owner

Thank you Heath for ALL your business!

via Google

David Thornton





David Thornton

Most professional people in the business, the only place I’ll do business !

Response from
business owner

We strive very hard to be on the top of our game, thank you for recognizingi

via Google

Doug Williams





Doug Williams

Always great service.

via Google

chester mcgear





chester mcgear

Appreciate the quick service.

via Google

Anna Riggs





Anna Riggs

I was able to order a hot tub replacement part quickly and easily through Townley! When the guys came out to deliver and install it, they were professional, friendly and quick! They had to order the part and were honest about how long it…

read more

Response from
business owner

Thanks Anna

via Google

Hayden Walker





Hayden Walker

Kyle did a fantastic job installing my new salt system, as well as teaching me more about how to care for my pool on my own. The Townley is always awesome! Thank you!

Response from
business owner

Welcome to the "easy" way to care for your pool

via Google

Sharon Waters





Sharon Waters

Wonderful people! Great store! They have a huge inventory that will certainly meet your needs!

Response from
business owner

Thanks Sharon

via Google

Louren Brinsfield





Louren Brinsfield

First time customer with Townley. A great company that goes above and beyond. We had a company that previously removed and change the pool cover, of which they did some questionable work. I wish I had gotten the names of the 2 guys from …

read more

Response from
business owner

We want to have the best people doing the best jobs. Thanks for allowing us to help!

via Google

JDF KAF





JDF KAF

Knowledgeable employees

via Google

Jerry Gillespie





Jerry Gillespie

Townley was easy to work with, had the hot tub we wanted in-stock and at the right price. Delivery and installation of the was quick and easy.

Response from
business owner

Thanks!

via Google

Steele Strauss





Steele Strauss

They got back to me super quickly and able to meet my clients and I when we requested the service. Super professional, knowledgeable and nice! Would highly recommend them

Response from
business owner

Thank you Steele!

via Google

waterboy6973





waterboy6973

Great friendly help for new poolers!!!

via Google

susan sutterfield





susan sutterfield

Great job. Professional, arrived on time. Great price!

Response from
business owner

Thank you Susan!

via Google

Chris Shelton





Chris Shelton

Just bought a spa from Townley. The staff there is excellent – friendly, knowledgeable and professional. If you are lookiing to buy a spa, this is the place to go.

Response from
business owner

We appreciate the kind words Chris!

via Google

Thomas Strode





Thomas Strode

The staff at Townley was great and made buying a Hot Springs spa a no brainer. Dana was very knowledgeable and informative which helped greatly with choosing the right tub. The guys that delivered the tub were timely and very good at …

read more

Response from
business owner

Thanks for your business Thomas! Dana is a rock star!

via Google

Kevin Brazil





Kevin Brazil

The group at this store were amazing. Dana did everything she could do to make us feel welcomed and answer any questions we had. We were able to get the XL Green Egg we wanted and we can’t wait to start using it.

Response from
business owner

EGG on!

via Google

Kristine Kay





Kristine Kay

Really happy with the product and services from Townley. The purchase process was a breeze! The delivery and installation was a quick turnaround with lots of support along the way. Would definitely recommend becoming their customer.

Response from
business owner

Thanks Kristine, we really appreciate your business! Hot tub on, stress off!

via Google

Lamonte Grulke





Lamonte Grulke

Awesome experience buying a hot tub from Townley, they made the whole experience easy from the start. Also they spell out how to care for the hot tub, which has been a very simple experience. Will definitely buy from here again.

Response from
business owner

Enjoy that awesome hot tub! Please let us know if you need anything. Thanks for your business!

via Google

Candy Louis





Candy Louis

Excellent service from Mrs Joan Steve, Joan dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient. Would highly recommend Joan Steve to everyone who is having difficulty trading or have been…

read more

via Facebook

Chad Taylor





Chad Taylor

Excellent! Best service and super helpful! Great place to get a spa

Response from
business owner

Enjoy your new Limelight hot tub!!

via Google

Linda Tinnon





Linda Tinnon

Great and knowledgeable employees. From the day we purchased our Hot Tub, delivery, and setup was “Exceptional! We also purchased an Extra Large Green Egg from the same store and we again received Exceptional information about our newest …

read more

Response from
business owner

Thank you both so much! Happy hot tubbing and egging!!

via Google

Danny Satterwhite





Danny Satterwhite

I would recommend Townley Pool & Spa to anyone. Great sales people and service team. Everything happened just as they said it would and when they said it would. We are very happy with our purchase.

Response from
business owner

We appreciate your business Danny

via Google

Jerry Bussdieker





Jerry Bussdieker

Great folks to deal with. Spa delivered and setup on time and all our questions on operating system were explained.

Response from
business owner

Thanks for your patience Jerry, we are here for you!

via Google

Kendra Brock





Kendra Brock

Very prompt and courteous service from Townley Pools, and special shout out to Mike who was the tech who took care of the repairs to our pool pump. Definitely recommend their service.

Response from
business owner

Mike is GREAT! Thanks for allowing us to help!!

via Google

Casks-n-Que





Casks-n-Que

From pool chemicals to bbq seating and equipment, Townley’s got ya covered!

Response from
business owner

Thank you good sir!

via Google

Carl Lloyd





Carl Lloyd

Very knowledgeable, helpful, and professional!

Big Fan!

Response from
business owner

Happy to help!

via Google

Rhonda Harrington





Rhonda Harrington

Just got my first stand alone outdoor hot tub. I purchased from Townley because I not only wanted a quality product but also little maintenance. They’ve taken good care of me and I couldn’t be happier!!

Response from
business owner

Rhonda, the Jetsetter looks great on the back patio! Enjoy!

via Google

John Preku





John Preku

Well, I showed up and met with Dana, she proceeded to show me the different hot tubs, then took all my money but promised to bring me a hot tub later. We will see how it goes

Response from
business owner

Yes, John, Dana is amazing and definitely keeps her word! Lol. Thanks for switching from that “other” company to us after speaking with her and seeing why a Hot Spring Spa is SO much better!! We are here for you – David Townley

via Google

Mike McMeekin





Mike McMeekin

Jason and Joseph provided an Eggceptional customer service experience. They should be your go-to guys for all things green and ovoid.

Response from
business owner

Those guys are our go-to's as well!

via Google

Wendy Warbington





Wendy Warbington

We had a great experience with Townley. Very knowledgable and helpful in walking us through the process from purchase to installation.

Response from
business owner

We strive to give our customers the absolute best shopping and ownership experience possible!

via Google

Bob Paine





Bob Paine

Justin is great!

Response from
business owner

Thanks Bob

via Google

Chandler Rackley





Chandler Rackley

Very knowledgeable and quick response. Great experience

Response from
business owner

Thanks Chandler!!

via Google

Gina Utsery





Gina Utsery

The hot tub was delivered on time we love it very nice people thank you so much

Response from
business owner

Its HOT TUB time!!

via Google

Kelly Tester





Kelly Tester

Delivery crew was wonderful! They were patient and knowledgeable and took the time to answer all our questions.

Response from
business owner

We do want to say THANK YOU! We are always here to help!

via Google

Doug Merkel





Doug Merkel

What a great experience. The food was great and all the exhibits took time to talk about their prepared food. Loved the music!

Response from
business owner

EGGfest is truly one of a kind!

via Google

Will Phillips





Will Phillips

This is the place to go for great service

Response from
business owner

We agree!!

via Google

Ted R





Ted R

Enjoyed EggFest!

Response from
business owner

Yes, it is SOOO good!!

via Google

Margaret Kresse





Margaret Kresse

This was so much fun!! and I enjoyed all of the food that I tasted!! thank you for sponsoring this event!!

via Google

Sandra McKay





Sandra McKay

David Townley, & all the staff at Townley Pool & Spa have been wonderful, & so helpful, the past 4 months in getting our new pool chemicals balanced & most recently --new spa installed & ready. Dana Loyd was our awesome salesperson in the …

read more

Response from
business owner

Dana is a GEM! She knows her stuff and has been helping folks at Townley for over 23 years!!

via Google

Joseph





Joseph

My hot tub delivery was an excellent experience! The delivery staff were professional and very knowledgeable about the equipment. They were on time and very efficient in getting the tub in place. I highly recommend you give Townley a …

read more

Response from
business owner

Thanks for your business Joseph!

via Google

Robert Klein, The Property Group





Robert Klein, The Property Group

The Townley’s and their staff are top-notch. Always knowledgeable and always friendly. No other place I’d shop for spa & Green Egg essentials.

Response from
business owner

Thanks Robert, EGG on!!

via Google

Dale Olivo





Dale Olivo

The delivery and install team performed an excellent install. Mike Anderson was very knowledgeable and thorough in going over the chemicals and the operation of our hot tub. Dana who sold us our hot tub did an excellent job from start to …

read more

Response from
business owner

Dale, enjoy your new hot tub! We agree, Mike is GREAT!! Thanks for your business!!

via Google

Robin Julian





Robin Julian

Wonderful! They helped me every step of the way in getting our fantastic spa!!!

via Google

Brett Harris





Brett Harris

Townley Pool and Spa could not have made the purchasing process any smoother from start to finish. I highly recommend them!

Response from
business owner

Thanks for your business Brett, Jets On!

via Google

Jeni Hill





Jeni Hill

Always very friendly and excellent customer service!!

Response from
business owner

Thanks Jeni, we appreciate you!

via Google

Tyrell Tilmon





Tyrell Tilmon

Hey what I needed when I needed it

Response from
business owner

We are here for ya!

via Google

Tracy





Tracy

I went to townley this morning and the people there were very helpful. I have been to another pool store and they didn’t seem to know what was going on or had chemicals in stock for what I needed. Townley was very kind, had the chemicals…

read more

Response from
business owner

We strive to give our customers the best shopping experience possible. Thanks for giving us a try!

via Google

Nick Brown





Nick Brown

Great folks – knowledgeable, helpful and friendly!!

Response from
business owner

Thanks Nick!

via Google

Ray Owens





Ray Owens

Used plastic zip ties to hold in pool light, fell apart in 3 days, terrible

via Facebook

Amanda Laboy





Amanda Laboy

Always great customer service!

Response from
business owner

Enjoy your pool Amanda!

via Google

Rod Loy





Rod Loy

Great products and very patient service!

The delivery team could tell I was a bit hesitant about learning all the different things required. They were unbelievably patient, stayed far longer than they expected and answered all my …

read more

Response from
business owner

The Hot Spring Spa is AWESOME! Our team wants to ensure you enjoy it fully and we are always here for you!

via Google

Kevin Thompson





Kevin Thompson

My experience with Townley: I actually really like their company and their staff I have had the pleasure to interact with. We had them come open our pool. They closed it the year before and did great. I called a week prior to opening to …

read more

Response from
business owner

Kevin, thanks for your business! Yes, we did have to conduct extra work at an additional charge for your pool opening. We did have to return with 4 extra workers to remove the amount of water and debris off the cover. We usually charge per person per hour, but made some accommodations for your loyal business. My service techs were informed by you that you were disposing the cover, so they left it there on site. Please reach out directly in the future if you need anything else.

via Google

Kay Allen





Kay Allen

Recently had my pool motor replaced. The process was efficient and the tech (Kyle) was very good and helpful. Thanks Townley for you excellent service.

Response from
business owner

Yes, Kyle is GREAT! Thanks for your business!

via Google

Don Pfeifer





Don Pfeifer

They were right on time and fixed things perfectly. And the technician was extremely polite and professional.

Response from
business owner

Thanks Don! We love our people AND our customers!!

via Google

Kevin Ehemann





Kevin Ehemann

Excellent Customer Service, good prices, friendly folk.

Response from
business owner

We appreciate you Kevin. Happy Hot Tubbing!

via Google

Andrew James





Andrew James

I bought my first hot tub from Townley Pool and Spa and could not be happier. They have been incredibly helpful every step of the way, from choosing the best model to installation to maintenance. Shoutout to sales rep Colin who is …

read more

Response from
business owner

Thank you Andrew!!

via Google

Kelly Gustavus





Kelly Gustavus

We purchased a Big Green Egg from Townley Pool and Spa and could not have been more pleased with our experience. They were very knowledgeable and answered all of our questions. We prefer doing business with locally owned businesses and …

read more

Response from
business owner

We appreciate your EGG purchase! Welcome to the EGGhead family!

via Google

Jeff Henry





Jeff Henry

My new tub was delivered about a week ago and I love it. From the day I walk in and met Colin I had great customer support. It took a couple of months for the tub to come in and Colin kept me posted along the way. The day it was …

read more

Response from
business owner

Thank you so much for your business! Enjoy the new hot tub!!

via Google

Shannon Davidson





Shannon Davidson

Real genuine people here. Their customer service was extremely welcoming from the moment I entered the door.

Response from
business owner

Thanks for the kind review!

via Google

Thomas Burnett





Thomas Burnett

Very professional, knowledgeable, and helpful.

Response from
business owner

We strive for excellence in our skill set and are constantly learning and training.

via Google

Al Alexander





Al Alexander

Excellent service. Very friendly

Response from
business owner

Thanks Al!

via Google

Patrick Frizzell





Patrick Frizzell

Love this place! They are so easy to work with and make managing our pool very painless!

Response from
business owner

Appreciate it Pat!

via Google

Melody Jolly-Knight





Melody Jolly-Knight

We have been so impressed with the way Townley has been so helpful during the purchase of our first spa!!!! We ordered it LAST July and just couldn't hardly wait for its arrival!! We have had it for a little over a week and are SOOO glad we…

read more

Response from
business owner

Yes, we agree Dana is GREAT!

via Google

ashley knickrehm





ashley knickrehm

Terrific service! Always amenable to checking our water

Response from
business owner

Thank you Ashley and Kurt for your continued business!

via Google

Kä Tlë Gø





Kä Tlë Gø

Investing and getting positive returns is all I ever wanted and am glad I found it. Thanks Mrs Sophia James fx for her great skills of mining and trading in my account, very diligent in her work. All I did was invest $5,000 and within 7days…

read more

via Facebook

Debbie Grooms





Debbie Grooms

Townley Pool and Spa is simply the best! They focus on quality and great customer service. I’ve been a customer for over 15 years.

Response from
business owner

Thank you Debbie

via Google

Stephanie Bartlett





Stephanie Bartlett

Love my tub! The customer service at delivery was amazing and they have been so helpful while I am learning how to care for it!

Response from
business owner

Thanks for joining the Hot Tub Club!

via Google

Ann C





Ann C

Amazing customer service! Knowledgeable and courteous! Keep up the good work!

Response from
business owner

We try VERY hard !!

via Google

John M. North





John M. North

Always friendly and helpful!

Response from
business owner

Thanks!

via Google

Darla Harb





Darla Harb

Took as much time as my problem needed today! Thanks Colin!

Response from
business owner

You and Mike are GREAT customers! Thank you for your loyality!

via Google

David Heister





David Heister

Great service!

Response from
business owner

We appreciate you!

via Google

Gerald Nelson





Gerald Nelson

We were out of town so tech used code to enter. He re- programmed our controller which had been damaged by outage/ spike. He repaired/ reprogrammed it back to normal. The charge was very reasonable and the billing was done properly and on …

read more

via Facebook

Lindy Bollen Jr





Lindy Bollen Jr

Very helpful, without being pushy. Great advice, friendly service, and good people that want you to enjoy the pool and EGG experience.

Response from
business owner

Lindy, thank you thank you!! EGGon!

via Google

Lyle Dent





Lyle Dent

The staff is great! They go out of their way to help you and are always friendly!

via Facebook

Patricia Coelho





Patricia Coelho

Very helpful and friendly staff and my swim spa is always super clean.

Response from
business owner

We appreciate you allowing us to help with the swim spa!

via Google

Cathy Ray Kennedy





Cathy Ray Kennedy

Just took delivery of our 4th Hot Springs Spa from Townley Pool and Spa over the span of almost 25 years! Cannot say enough positive comments about Larry Townley and the customer service driven company he has built – Dana Lloyd, my …

read more

Response from
business owner

Thanks so much!!! We really appreciate all the wonderful comments and all of your spa purchases

via Facebook

Angie Luzader Wasson





Angie Luzader Wasson

On time delivery, professional attitude , extremely knowable about all aspects of the spa , highly recommend .

Response from
business owner

Thanks for your business, enjoy the hot tub!

via Facebook

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