Testimonials

See What Our Customers are Saying

Check out these great testimonials and see what our customers are saying.  Our number one priority is you, and we aim to provide you with the best products and services.






From 352 reviews
Kandace Gerber





Kandace Gerber

We are really enjoying our new hot tub! Townley has excellent customer service. They even made a video of the crane delivering the hot tub onto our deck.

via Google

Michelle S.





Michelle S.

Great customer service. They went above and beyond!

via Google

Jeff Steinbeck





Jeff Steinbeck

Spa 101 via Townley

Going to be a great Spa day

via Google

Joe Gregory





Joe Gregory

Purchased our 2nd hot tub in 20 years from Townley recently. Outstanding service even amidst supply chain disruptions caused by the pandemic. Excellent follow up support for our water treatment needs too. Staff are all friendly and …

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via Google

jose octavio gallo lopez





jose octavio gallo lopez

Really good service, they know the business very good , I love the service , friendly and professional very recommended

via Google

Don Simmons





Don Simmons

David Townley and Townley Spa’s are awesome! Excellent service!

via Google

Robert Tellez





Robert Tellez

David has personally helped serve our needs. Thank you for your professionalism and commitment to customer service. I highly recommend Townley Pool and Spa!

via Google

Shelby Woods





Shelby Woods

Dana was excellent with her approach to making the sale and Sean did a great job with follow up and service. All in all very satisfactory experience. I am a happy customer.

Shelby Woods

via Google

Christopher Coco





Christopher Coco

Friendly and knowledgeable! We loved every aspect from the process of buying and setup to getting in the water and relaxing.

via Google

Cobain Turner





Cobain Turner

Townley has a friendly staff, high quality products with fair prices. The financing process is as quick and easy as they come. The install (with moderate access) aka no crain is quick and simple. You need your electrical components …

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via Google

Richard Weiland





Richard Weiland

We are buying an new house with a pool, and we hired Townley to do the pool inspection. David was very prompt and informative up front with what they could and could not inspect and what I should expect from the report. David’s inspection …

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via Google

Jeff West





Jeff West

Sales staff and service staff were very helpful and friendly. Was able to get my spa back up and running quickly.

via Google

Cathy Caddy





Cathy Caddy

This is the third Hot Springs Spa we have purchased from Townley Pool and Spa. They have always been friendly and professional. Never wanted a pool but wouldn’t have a house without a Hot Springs Spa and Townley is the place to go.

via Google

Todd Yakoubian





Todd Yakoubian

My wife and I have always wanted a hot tub and the time finally arrived to do it. Townley made it smooth, simple, and easy. The install was fast and efficient and we were in our hot tub just a couple hours after it arrived. WE LOVE IT. …

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via Google

JKZ





JKZ

We recently moved back to the Little Rock area and visited the store while searching for a hot tub for our new home. During a previous visit several months ago, my husband met David Townley who was extremely courteous and helpful when asked…

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via Google

Wendell Brown





Wendell Brown

The people here are super nice and they seem to know their stuff. They carry Green Mountain Grill's (and accessories), so they are my go to spot for GMG pellets.

Response from
business owner

Thank you, Wendell!

via Google

Peter McIndoe





Peter McIndoe

Staff is Always helpful – accurate diagnosis of water and chemicals needed – they help keep my pool water looking good! Can be a little pricey.

via Google

Kevin & Janee S





Kevin & Janee S

Thank you! Your Professionalism Was top notch! I cannot wait to get in it Saturday when I get back!

Monte Chrestman





Monte Chrestman

Lots of good information and as always top notch service

via Google

B C





B C

Kyle was efficient in replacing my pool pump, checking my pool light and cleaning my pool. He also explained certain pool care to me... for which I'm grateful.

The company responded to my request in a timely manner.

via Google

Pat S





Pat S

They did a great job snd it only took them 30 minutes. Thanks!

David Dunlap





David Dunlap

I purchased my hot tub just a little over five years ago. Was one of the best investments I could’ve made for my home. Townley was/is great to work with and their service is top notch! Highly recommend them!

via Google

James Speck





James Speck

good service ,, been using Townley many years..will continue...

via Google

Robin Ring Shaver





Robin Ring Shaver

We are thankful for the expert service of Townley!

As first time pool owners who received no training or support from the company that built our pool... we are grateful to Townley for stepping up to provide help, training and service.

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Response from
business owner

Robin,

Thanks for your comments. This business has over 30 years of experience and we try very hard to make sure we can be as helpful as possible. Enjoy the water!

via Google

Chase Sproles





Chase Sproles

Blake and the gentleman were excellent! Very friendly and thorough!

via Google

Ken Lowery





Ken Lowery

Enjoyed our visit to townleys. Ms Dana is always helpful and friendly. We would always send anyone their way.

via Google

Matthew Compton





Matthew Compton

Awesome customer service!!! They go above and beyond to solve your problems even thou it wasn’t even caroused but them.

via Facebook

Seana Warner





Seana Warner

David Townley and his team were amazing and we love our Vanguard spa!

via Google

Shelly Evans





Shelly Evans

My vacuum quit working and David took care of the warranty process and sent me home with a working unit the same day! They always have the best service!

via Google

Lee Douglass





Lee Douglass

Very knowledgeable about pool chemistry and maintenance. They have kept my pool clear and swimmable all season long.

via Google

Paul Cook





Paul Cook

GREAT CUSTOMER SERVICE

via Google

Staiasa Cole





Staiasa Cole

Absolutely the best place to purchase pool supplies and pool utensils! Lol. Jessica is super knowledgeable and is super sweet! Would recommend anyone that has a pool or hot tub, etc to go to Townley’s!!

via Google

Caroline Stevenson





Caroline Stevenson

They gave me lots of encouragement when I was a "newby" in pool maintenance and have continued over the years.

via Facebook

Chris Ritchie





Chris Ritchie

Townley has an extensive selection of Big Green Eggs, accessories, and spices. They are always welcoming and friendly. I’ll continue to come back. Thanks!

via Google

Stephanie Bakken





Stephanie Bakken

Great customer service and very knowledgeable staff. We needed assistance/questions, being first time hot tub owners, and they were able to answer our questions over the phone and walk us through everything. We love our hot tub and …

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via Google

Ella Garrett





Ella Garrett

Very helpful and friendly. They know their products and how to use them. Highly recommend them.

via Google

Peggy Bevans





Peggy Bevans

. . . Mike & Xavier get an A+ from this old school teacher. They were efficient, courteous, knew their jobs well. Thank y'all for taking great care of my pool & me. No one else comes close to Townley❣️

Phyllis Kloski





Phyllis Kloski

Outstanding customer service, they care about you and your needs! They always work hard to meet your needs and if they do not have it, they will get it. Repair service, awesome! Always on time, always thinking about you and they clean up …

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via Google

Mary Ann Seal





Mary Ann Seal

We were not sure as to what exactly needed to be repaired but Townley Pools showed up fully prepared to do anything and everything we needed done and was finished in a very timely manner. Very polite and knowledgeable.

via Google

Robert Landrum





Robert Landrum

they did a great job on setting up

via Facebook

Margaret Barros





Margaret Barros

Love Dana, Blake, David, Alexa, etc. Always helpful. I count on them to keep me "running".

Response from
business owner

We love you too Margaret!

via Facebook

Donald Lee R





Donald Lee R

We are so glad we discovered you today ! We had been given the "run around" by other companies and our visit with you was a refreshing experience from the moment we walked in the door . We could not be more satisfied by your quick and …

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Tim Benton





Tim Benton

Very helpful and knowledgeable. Great atmosphere.

via Facebook

David Schultz





David Schultz

Great customer service and always so helpful when you have questions.

via Facebook

Cindy & John S





Cindy & John S

Guys were great as always thx

Charles & Melisa R





Charles & Melisa R

The repair on my Polaris was done quickly and now it's working perfectly. Thank you David!

Jerry Turner





Jerry Turner

Great customer service. Employees are very knowledgeable and professional to deal with.

via Facebook

Paula Hartner





Paula Hartner

I put in an order request late last night via a message on their web page. They have already ordered the parts and packing to ship tomorrow. Great Service!

via Facebook

Ed Harper





Ed Harper

We had an issue with our Hot Springs tub that we had an individual that had replaced the motors and pumps due to leaking and not operating correctly. The individual did a wonderful job but could not figure out the issue we had once those …

read more

via Facebook

Doyan M





Doyan M

Very pleased with the Green Egg and the service I received, I would definitely recommend Townley to my friends

Ben & Alyssa A





Ben & Alyssa A

I'm impressed. Nice fabric and a lot less than we would have paid at Other places.

Leslie Beam King-Gillispie





Leslie Beam King-Gillispie

Reliable advice on pool care. Makes it easy.

via Facebook

Matilda Buchanan





Matilda Buchanan

Always helpful & have kept my pool working for 25 years

Response from
business owner

Thanks for your loyalty!!

via Facebook

Missy Curtis





Missy Curtis

Very helpful and polite people to work with!

Response from
business owner

Thank YOU so much!!

via Facebook

Michelle Honea Frueauff





Michelle Honea Frueauff

The Best Pool and Spa company in LR!!! They are amazing!!!!!!

via Facebook

Carlie Herbert McClane





Carlie Herbert McClane

These guys are great! BGE stuff too!

Response from
business owner

Thanks again for your business!

via Facebook

Adam Johnson





Adam Johnson

This place is awesome!!! Arkansas family run and the owner loves to help out. I get all my pool advice and my Big Green Egg stuff from here. I was struggling with my pool water balance and they literally cleared it up in just a few …

read more

Response from
business owner

Thank you Erika and Adam! We truly appreciate your business! Happy swimming and grilling!

via Facebook

Lisa Green Hart





Lisa Green Hart

We recently purchased our 2nd Hot Springs Spa from Townley. They are always friendly and helpful, and truly try to recommend the best product for you. Dana and David are great as well as the other staff members.They know most of their …

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via Facebook

Janis Granger Faust





Janis Granger Faust

Purchased new Hot Springs spa that was delivered and set up today. Dana’s expertise was just what I needed to select the spa best suited for me,

The crew that came to set it up today did so in a timely fashion and cleaned up the area and …

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via Facebook

Kay Ross





Kay Ross

After 10 years we wore out our first hot tub. We knew what to look for and found more than expected. The tub has many great features and is well made. My husband and I moved the tub to the deck and had water flowing in minutes. The textured…

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Response from
business owner

Thanks again for your business! Dana is a true treasure!!

via Facebook

Jason Gillam





Jason Gillam

David and his team were so incredibly helpful with my Big Green Egg questions. They literally carry EVERYTHING you could ever need and want for your Egg. On top of that, their customer service is amazing! Thank you David and Townley Team!

Response from
business owner

We appreciate you Jason! Looking forward to helping in any way we can!!

via Facebook

Paula Fuller





Paula Fuller

After years of using Townley for all of my pool care needs, I decided to buy a hot tub. Dana helped me pick out the right one for my family. Delivery and set up was easy. The water care has been super easy. We’re all enjoying this addition …

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Response from
business owner

Thanks for your loyal business Paula!

via Facebook

Mike Buchan





Mike Buchan

Staff was excellent.

We bought a tub from Dana 18-20 years ago and when we moved we did it again. Very happy with our Rhythm

via Facebook

LouJane Adams Wills





LouJane Adams Wills

We are new to Townley Pool and Spa, but not new to hot tubs. This is by far the best service we have ever had from any of our previous dealers. From show room help in choosing the right size spa for our needs, to delivery and set-up, to …

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via Facebook

Varnaria Vickers-Smith





Varnaria Vickers-Smith

Purchasing a spa from Townley was an amazing experience. They literally assisted through the entire process. Service is available whenever it is needed. Thanks for making this journey easy and enjoyable. Proud owners, Robert and Varnaria …

read more

Response from
business owner

We are so glad you are happy and enjoying your hot tub! Thank you for the review! Please let us know if there's anything you need – we are here for you!

via Facebook

Paul Viner





Paul Viner

Got my spa today the guys were great. Set up was fast and they explained everything and made sure I understood things before they left. The sales people at the store were awesome. And price was great also.

Thank you Dana Loyd you are …

read more

via Facebook

Thomas J. Henry





Thomas J. Henry

The employees were very knowledgeable, extremely pleasant, and actively listened to all of our needs and wants. I wholeheartedly recommend this business to anyone thinking of a spa or pool.

Response from
business owner

Im glad you had excellent service!! We try extremely hard to make sure our customer’s needs are met!

via Facebook

Jet Cuffman





Jet Cuffman

I have wanted a hot tub for years. Have friends that recommended Townley ...and I totally agree! Helpful and patient. Dana and David do a great job educating and finding the right tub to fit your needs. The installation was a breeze and …

read more

via Facebook

Kimberly J Titus





Kimberly J Titus

Thank you Townley Pool and Spa!

Great service and knowledgeable Master Pool Technician, now we are most definitely ready for the season.

via Facebook

Lance Olvey





Lance Olvey

I have been a Townley customer since 1999. The support and advice they have given me over that time has been excellent. It is nice to walk in and be greeted by name. The advice and quality supplies I get from Townley minimize the amount …

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via Facebook

Kenneth Mayo





Kenneth Mayo

David and his crew at Townley are awesome and will do everything to make your experience a enjoyable one. After researching and shopping around, I decided to visit Townley Pool and Spa and met David, whom is so personable and honest with …

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Response from
business owner

Thank you, Ken! It's been a pleasure to work with you, and we wish you many years of hot tub enjoyment!

via Facebook

Michelle Goshien





Michelle Goshien

Wow! David Townley makes things happen like you just would not believe!!! Customer Service like you have never seen in any type of business is what you'll find here. He got me all set up with a BGE for the bf's birthday in just minutes & …

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via Facebook

Michael Waltrip





Michael Waltrip

I just purchased my first BGE from David Townley today. The customer service is the best. David and his staff are the best. They take all the time you need and answer your questions. No pressure selling at its best.. I will be back.

Thank …

read more

via Facebook

Christi Nelson Sproles





Christi Nelson Sproles

We have had so much trouble last year with our old pool service company and we're very unhappy. We used Townley's services to close and open our pool and have been very impressed! Dan and his staff are friendly and super helpful!! We are so…

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via Facebook

Rick Branham





Rick Branham

Great place. Been 110% satisfied with the sales and service people. I'm from a small town and we like to say they are a great home town business. As soon as you walk in the door you feel like you have gone to a friend's place. I can't say …

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via Facebook

Lou Gergely





Lou Gergely

We recently bought a hot tub from Townley Pool and Spa. We received excellent service and attention from Dana and from the two men who delivered it. We are enjoying it and look forward to continuing to doing business with Townley's.

via Facebook

Jan Lupo Wilkerson





Jan Lupo Wilkerson

My husband and I recently purchased a Hot Spot hottub from Townley. Dana worked with us to ensure we got the best deal we could get for a quality spa experience! The installers also did a great job removing the old tub and installing the …

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via Facebook

Shannon Blythe Smith Pate





Shannon Blythe Smith Pate

We recently purchased a spa from Townley, and we couldn't be more pleased. The service from start to finish was excellent! The people are so friendly and helpful. We love our spa much more than we even thought we would. I highly recommend …

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via Facebook

Tomas Bohm





Tomas Bohm

They have exceeded our expectations! Great from start to finish. If you are in the market to buy this is the only place you need to visit.

via Facebook

David Bevans





David Bevans

Best in town! I love how they do so much more than spas and chemicals. Great folks!

via Facebook

Doug Bonnizzio





Doug Bonnizzio

I've had a few tough issues with a hot tub I bought elsewhere, and the staff was able to quickly isolate the issue and get me back to enjoying it.

via Facebook

Josh Ritzmann





Josh Ritzmann

Place is amazing! Staff is incredible, and SO helpful! If you need anything as small as a bag of charcoal, or a brand new hot tub, they treat you like family. HIGHLY recommend!!!

via Facebook

Sally Mengel





Sally Mengel

Staff are super nice and knowledgeable. Support local, shop Local!

Response from
business owner

Thank you, Sally!

via Facebook

Jared Ray Scott Ramey





Jared Ray Scott Ramey

The staff is friendly and knowledgeable and feel more like neighbors instead of retail employees. We are new pool owners and they have done a lot to teach us about proper pool maintenance and help us fix serious issues. They were the go to …

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Response from
business owner

Thank you, Jared!

via Facebook

John Fravel





John Fravel

Enjoy every visit. Informative on Hot tub chemicals, grills and accessories in both areas. The staff is knowledgeable, available but not pushy with purchases.

David Townley is becoming a grilling expert and an accessible resource for …

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Response from
business owner

Thank you, John!

via Facebook