11 Big Green Egg Frequently Asked Questions

Are you thinking about purchasing a Big Green Egg? We’ve got the answers to some of the most common questions. Check out these Big Green Egg frequently asked questions.

Question #1: How much does the EGG cost?

You can buy the Big Green Egg in seven convenient sizes and, with the addition of a Nest, Table or Custom Island, you can configure it in many different packages — designed by you to meet your specific needs.

We often offer packages as well on some popular configurations. For pricing on specific EGG packages and EGGcessories, please contact us or stop by!

Question #2: What comes with the EGG?

The Big Green Egg includes:

The EGG itself
Hardware and interior components including the stainless steel cooking grid and high-quality external temperature gauge
We can build packages to include other EGGcessories such as a Nest, Table, Charcoal or convEGGtor

Question #3: Can I buy an EGG on the internet?

Like many specialty products, the Big Green Egg is currently available exclusively through authorized dealers who are knowledgeable about the EGG and its many features and like us, pride themselves on customer support.

Discount clubs, online stores and other similar entities are not authorized dealers, and they are in effect reselling products they have acquired elsewhere.

Big Green Egg does not recognize or offer a warranty on any EGG purchased from an unauthorized online reseller, so be wary of anyone claiming to be an online Big Green Egg dealer. We are Little Rock’s Platinum EGG dealer!

Question #4: Where is the EGG made?

The Big Green Egg is the original American-designed ceramic cooker, and all the components are made in North America.

The proprietary ceramic components of the Big Green Egg are manufactured in Mexico at an advanced technology facility. What’s more, it has earned ISO14001:2004 Environmental Certification and ISO9001-1944 Quality Certifications.

The Bands, Hinge Assembly, External Temperature Gauge and Stainless Steel Cooking Grids are all designed and manufactured in the United States of America.

To the knowledge of Big Green Egg, there is no kamado cooker on the market that actually consists of 100% American made components throughout.

Question #5: Can I use charcoal briquettes or lighter fluid?

Please don’t! Briquettes contain a variety of materials, including nitrates, chemicals, anthracite coal, limestone, treated wood, starch, sawdust or petroleum by-products. You don’t want to add that, do you?

We recommend using only Big Green Egg 100% Natural Lump Charcoal for a clean, controllable fuel source. Natural lump charcoal burns efficiently and produces very little ash, so cleanup is easy.

In addition, NEVER USE LIGHTER FLUID or charcoal products that contain lighter fluid. You don’t need it, and you don’t want the chemical taste on your food. Big Green Egg’s Natural Charcoal Starters or Electric Starters start your EGG quickly and cleanly.

Question #6: Why do I need a ConvEGGtor?

The convEGGtor is used for indirect cooking on the Big Green Egg, providing a barrier between the food and the flame and turning your EGG into an outdoor convection oven.

The design of the convEGGtor allows heat to radiate within the dome while preventing the direct heat of the fire from reaching the food. Nothing will contribute greater versatility to your outdoor cooking than adding a convEGGtor (Plate Setter) to your EGGcessories collection.

Question #7: Can I place the EGG on a table or wood?

DO NOT PLACE AN EGG DIRECTLY ON A WOOD SURFACE OR ON OR NEAR ANY COMBUSTIBLE SURFACE!

The bottom of the ceramic does generate significant heat when in use and may cause combustion if placed directly on or in proximity to any combustible material.

Big Green Egg designs the EGG for use in a metal Nest or with the metal table Nest, allowing for an air gap below the EGG.

Alternately, you can use a concrete paver block to support the EGG when used in a table. For maximum heat protection, you can use a paver block and a metal table Nest together. Always close both vents fully upon conclusion of cooking.

Question #8: Is there a warranty?

When you purchase an EGG, Big Green Egg protects your investment with a reputation for manufacturing excellence. Big Green Egg is committed to supporting their products with the original limited lifetime warranty.

You can count on best-in-class customer service and dealer support.

Please see their warranty page for complete information. Invest in a Big Green Egg you are protected by a company with over forty years of success. They make the finest product of its type in the world today.

Question #9: Where can I find pricing on accessories?

The Big Green Egg is available in seven convenient sizes. With the addition of a Modular Nest, Table, Custom Island or Nest, you can configure it in many different packages to meet your specific needs. For pricing on specific EGG packages and EGGcessories, please contact us, your Little Rock Authorized Big Green Egg Platinum Dealer.

Question #10: Why can’t I get the temperature in my EGG over 350˚F?

The volume of air flowing into and out of the EGG controls the temperature. Adjusting the patented lower draft door and the top vent cap, and you can precisely regulate the flow of air. If you have an increase in either or both openings, you increase air flow and raise the temperature.

Some common reasons that a Big Green Egg will not get up to temperature are:

Not using enough charcoal. We recommend filling the EGG with natural lump charcoal to the top of the fire box.
Using damp charcoal. Charcoal retains moisture if it has been exposed to water, such as rain or humidity, even if the charcoal appears dry. Always store your Big Green Egg Natural Lump Charcoal away from the elements or in a sealed bin.

If the round air holes in the fire box get clogged with ash, or excessive ash accumulation in the base of the EGG, air flow is reduced. Simply clean out ash using the Ash Tool and clear the holes in fire box to maximize air flow inside the EGG. Check the openings occasionally and clean as needed.