Testimonials

See What Our Customers are Saying

Check out these great testimonials and see what our customers are saying.  Our number one priority is you, and we aim to provide you with the best products and services.

Lee H
Lee H

Thomas and Bryston were great to work with and very knowledgeable in regard to my spa. They quickly corrected my issue and did not leave until they were sure the spa was up and running and all my questions were answered. I highly recommend…

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Gary Taylor
Gary Taylor

Always great and friendly service.

via Google
Meg Little
Meg Little

Townley is amazing to work with! We needed help moving a hot tub from one location to another and they helped me with the entire process. We appreciate the excellent communication and professionalism! Thank you!

via Google






From 578 reviews
Lee H





Lee H

Thomas and Bryston were great to work with and very knowledgeable in regard to my spa. They quickly corrected my issue and did not leave until they were sure the spa was up and running and all my questions were answered. I highly recommend…

read more

Gary Taylor





Gary Taylor

Always great and friendly service.

via Google

Meg Little





Meg Little

Townley is amazing to work with! We needed help moving a hot tub from one location to another and they helped me with the entire process. We appreciate the excellent communication and professionalism! Thank you!

via Google

Kristin Cameron





Kristin Cameron

We just received our Hot Springs Pulse hot tub and we could not be happier! Joseph was very patient with us as we made our choice (and changed our minds). The staff is very friendly and knowledgeable- highly recommend!!

Response from
business owner

Excellent to hear this! Joseph is a gem!!

via Google

Shawn Mayernick





Shawn Mayernick

HIGHLY RECOMMEND THX SEAN, THOMAS, BRISTON & LITTLE ROCK’S BEST POOL PEOPLE THE TOWNLEYS!!!

Just moved to AR, 1st time pool-owner.

Sean came out & taught us “pool school” on our entire pool system, best practices & even shared tips for pool…

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Response from
business owner

Shawn, welcome to the Townley family!! Sean is AWESOME and has been in the pool industry for over 30 years. We are here to help!!

via Google

Heather StatesJean





Heather StatesJean

They do a wonderful job of cleaning our hot tub. They are very friendly and courteous when they come to the house. They are thorough and they clean up after themselves. They bring supplies when they are needed and I don’t have to do …

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Response from
business owner

We appreciated your continued business Heather!!

via Google

Kelly Calhoun





Kelly Calhoun

Excellent service, on time and professional. They even came back out to fix an issue with our pool cover. Great customer service and support. Highly recommend!

Response from
business owner

We strive to make it RIGHT!

via Google

Maggie Milligan





Maggie Milligan

We love Townley Pools! They take great care of our pool and hot tub!! They have great customer service and are always quick to help us if we ever have a problem. We purchased out Big Green Egg and hot tub there ! Great instruction on how to…

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Response from
business owner

Maggie and Jeff, thanks for finding your "Ahh Townley" moment!! We truly appreciate your continued business!!

via Google

Richard Lewis





Richard Lewis

Super knowledgeable, friendly, and great service!

Response from
business owner

Thanks Richard!

via Google

Heather





Heather

My recent experience with Townley was absolutely wonderful. I was in a bit of a crisis about our hot tub and David was understanding, extremely helpful and bent over backwards to come up with a solution for me. I could not be happier and …

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Response from
business owner

We like Happy Hot Tubbers!!

via Google

Eddie Morgan





Eddie Morgan

This was our first time buying a HT.Really didn’t know have much knowledge in them. Dana salesperson, was very easy to talk to.Answered every question we had. We were able to decide on what we wanted that day. It arrived earlier than …

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Response from
business owner

Dana is the hot tub expert. Thanks for your business!

via Google

holli knight





holli knight

We bought a Hot Spring spa from this company and it had problems from the first day it was installed. Every time we called to report a problem they were very quick to send Sean to work on it. He came to our home about 4 different times …

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Response from
business owner

We truly want our customers to have the absolute best hot tub ownership experience possible. Thank you for your trust!

via Google

Case Jordan





Case Jordan

Great company, always a plus dealing with a family owned business. They stand behind their products!

Response from
business owner

Thanks Case!

via Google

Chip Broadbent





Chip Broadbent

I'm only rating it a 4 because I've not actually bought a hot tub yet. That said, Joseph was an exceptional help in showing me options, features, & price ranges if spa in the size and price range that I was looking for. He also clearly …

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Response from
business owner

We will show you that you made the right decision to shop here!

via Google

Bethany Ruby





Bethany Ruby

So helpful at every step of the way. Genuinely kind and caring staff.

via Google

Mike Mosley





Mike Mosley

David Townley and his hardworking employees are the only ones I trust to get my pool going and to keep it running well. I’ll not use anyone else. Andrew, Brixton, and the rest of the crew work hard, explain things in terms I get, and are …

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via Google

Tre Reese





Tre Reese

They get my pool right every pool season.

via Google

Adam Johnson





Adam Johnson

Love this place, always friendly always helpful!!

via Google

Drew V





Drew V

Shawn came out promptly and wired up your Omni System. Very nice and knowledgeable. A year later David handled a Color Logic light warranty claim. He went beyond to get this done for me. I'd recommend these folks.

via Google

Tammy Perkins





Tammy Perkins

This hot tub and the employees who sold us this hot tub have just been amazing. The staff are so kind and always help when we have a question. We love this place and our purchase so much!

via Google

Kellye Simmons





Kellye Simmons

Very knowledgeable and helpful even with my not so standard pool!

via Google

Tricia Wilson





Tricia Wilson

Townley is great and fast! Our spa pump froze and once everything thawed, it was leaking water everywhere! They came out promptly and were able to get it fixed in less than 24 hours! Thank you so much

via Google

Kent Brewster





Kent Brewster

Great service esp during recent arctic event…..showed up as scheduled, even in the cold rain! Thx!

via Google

Karen Puckett





Karen Puckett

Awesome service and would highly recommend to everyone!!! Everyone was very friendly and knowledgeable!!

via Google

Christina Clark





Christina Clark

The best customer service. Other businesses should take note. Very helpful and responsive!

via Google

Michael Simmons





Michael Simmons

Very good experience! I went in looking for a large Big Green Egg and came out a few minutes later with it, a nest stand and a conveggtion plate. And to my surprise, the Egg was on sale! The salesman was courteous and informative. I will …

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via Google

Kendell Snyder





Kendell Snyder

Great place for BGE and accessories. Knowledgeable, friendly staff, and they almost always have whatever I am looking for.

via Google

Kevin Sweeney





Kevin Sweeney

I have never had a reason to complain about the team at Townley. They have been taking care of me for years!

via Google

Stuart Booth





Stuart Booth

As usual they were great to work with

via Google

Rhonda Lippelgoes





Rhonda Lippelgoes

Purchased a hot tub in the last two months. Service has been exceptional. I can either get someone to answer my questions by text or by call without delay.

Learning curve on chemicals has been more difficult than I thought but I’m getting …

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via Google

Jan S





Jan S

Once again, TownleyPool and Spa has come to our aid and gotten us squared away, this time with mechanical help! Customers for 27 years, we are still rocking along with our beautiful pool all because Townley has provided excellent advice …

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Response from
business owner

We really appreciate your continued business!

via Google

atul kothari





atul kothari

I recently purchased a hot tub, and I must say that the entire experience was nothing short of fantastic. From start to finish, the process was smooth, and I am extremely satisfied with my purchase.

Firstly, the staff at Townley Pool and …

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via Google

Bill Warren





Bill Warren

The crew showed up on time. Drained the heater and filter, put the cover on the pool, placed the water bags around. Then they picked up their trash, asked if everything looked good and left after I told them it did.

via Google

Mary Lou Jackson





Mary Lou Jackson

Always super helpful and nice.

via Google

R. E. Lindsey





R. E. Lindsey

A wonderful place to do business with.

via Google

Derek King





Derek King

The pool lighting and bubblers installed by my pool builder needed replacing. I priced out the cost of replacement and it was going to be around $8000. I called Townley to do the work. During their assessment of what needed to be done …

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via Google

Ashley Nelson





Ashley Nelson

Townley is the best! We love our spa!

via Google

Ronnie Dunlap





Ronnie Dunlap

Very professional and knowledgeable! They did everything they said they would and did it when they said they'd do it. If more stars were available I'd give them more than 5!

via Google

Angela Taylor





Angela Taylor

Great experience … honest and friendly staff with a wide variety of hot tubs to choose from !!!

via Google

Aimee Colmery





Aimee Colmery

These folks ROCK. They know their stuff and offer the best deal around for these incredible Hot Spring spas. Their installation and service is impeccable. I love how they provide kindly and patient assistance as installation of the tub …

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via Google

Eric Miller





Eric Miller

Excellent service and communication as always from the team at Townley Pool and Spa. They truly know what customer service means. Do yourself a favor and do business with a family owned company that will be around for many many years to …

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Response from
business owner

Thanks Eric, enjoy that beautiful new pool!

via Google

Joe Howard





Joe Howard

Townley is the best..

Response from
business owner

We agree, lol!

via Google

Tim Winstead





Tim Winstead

Took time to access and provide options to a repair job we had brought in. Explained the differences in the newer product versus the previous model. It was nice to be greeted as we entered, offered to load the new product and advised us …

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Response from
business owner

We are here to help and make taking care of your pool easier. I hope the new cleaner exceeds your expectations!

via Google

Joshua Broadus





Joshua Broadus

Townley’s staff is very knowledgeable and friendly. The guys that delivered the hot tub did an amazing job. They were very friendly and fast. I highly recommend Townley for all your hot tub needs!!

Response from
business owner

Thanks for your hot tub business!! Enjoy your new spa!

via Google

Linda Riley





Linda Riley

We bought our hot tub five years ago and never had a problem. My husband recently passed away, and he was the one that took care of the hot tub. The circulation pump went out recently, and I was so happy with the service team. They took …

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Response from
business owner

We are so sorry for your loss, but you are always going to be a big part of our family!

via Google

Joe Smith





Joe Smith

Pleasant and knowledgeable service. Have always helped solve any problems I might have

Response from
business owner

That is what we are here for!

via Google

Kimberly Howard, RN





Kimberly Howard, RN

Our tub is so beautiful and its perfect for our family.The delivery men were all very polite and explained start up process well..Very great team..

Response from
business owner

Thanks Kimberly!

via Google

Jason Riggin





Jason Riggin

Fantastic sales and service! Highly recommend them!!

Response from
business owner

Thanks Jason!

via Google

Rose Roland





Rose Roland

Awesome product ! And the help there is exceptional. We are in year 3 of our major purchase and every stop I make to their store flows with ease, they truly care about their customers! I appreciate that.

Response from
business owner

We really do care about our customers and want to make your ownership experience the best possible!

via Google

Brian Wright





Brian Wright

Replaced my pump and did a spectacular cleaning job! Highly recommended.

Response from
business owner

Thanks Brian!

via Google

Jennifer Shnaekel





Jennifer Shnaekel

Very helpful when I called! They checked on the part, called me back promptly, and was willing to mail it to me to avoid the trip.

Thank you for the best assistance!!

Response from
business owner

That is what we do, we want to help!

via Google

Tom Gibbons





Tom Gibbons

Always great to work with. Friendly, helpful and I would recommend to everyone!

David and Jessica are great! And Dana has sold me 5 hot tubs over the years!!

The staff is always friendly and great to work with!

Aaahhhh Townley!

Response from
business owner

Always good to see you Tom! You are a King customer!! #AhhTom!

via Google

Daniel Blair





Daniel Blair

I’ve got a pool and a spa and Townley is my go to for everything I need to both! Very friendly and knowledgeable staff. I would be lost on pool and spa care without them!

Response from
business owner

Thank you Dan

via Google

Chris Ritchie





Chris Ritchie

Townley has an extensive selection of Big Green Eggs, accessories, and spices. I will continue to come back because they are quick to help and always friendly! Thanks, y’all!

Response from
business owner

We appreciate you CHRIS RITCHIE LIVE!

via Google

Lisa Downs





Lisa Downs

Everyone was friendly and efficient

Response from
business owner

Thanks Lisa and Sandy!

via Google

Provost Marshal





Provost Marshal

Very helpful

via Google

Michael Harkey





Michael Harkey

My wife wanted a Big Green Egg and Joseph did a great job of walking her through the options. Very good. And delivery and setup was flawless, good job. 6/16/2023

Response from
business owner

EGG ON!

via Google

George Byrnes





George Byrnes

Professional at every level. Dana has exceptional knowledge of hot tubs and provides options on every aspect of ownership and the purchase process.

Response from
business owner

Dana is TOP NOTCH!

via Google

Michael South





Michael South

We bought our spa in October of 2022, and Townley has been helpful to us the whole way. I really appreciated that their sales team wanted us to make the right decisions, not quick decisions. Even eight months later, they are my go-to source…

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Response from
business owner

We appreciate you Michael!

via Google

Jon Perry





Jon Perry

I bought my first spa from Townley many years ago and I was very pleased with the ongoing service. So after moving to another home, I decided that I would like another spa. I went back to Townley, knowing the quality of the Hot Spring Spa, …

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Response from
business owner

Thanks Jon!

via Google

Charlene P.





Charlene P.

Ahhh Townley!!! Thank you for our wonderful spa!

Response from
business owner

Enjoy that hot tub!

via Google

Justin Rue





Justin Rue

Courteous greeting and professionalism from the moment I stepped in the store. It was nice to talk to some one who actually knew something about pools and chemicals. New customer for life.

Response from
business owner

That means a lot Justin!

via Google

Heath Hagan





Heath Hagan

Incredible service! Took time out of their day to give me an education crash course on how to get the pool at my new home up and running! If you have a pool, you need to go to Townley.

Response from
business owner

Thank you Heath for ALL your business!

via Google

David Thornton





David Thornton

Most professional people in the business, the only place I’ll do business !

Response from
business owner

We strive very hard to be on the top of our game, thank you for recognizingi

via Google

Doug Williams





Doug Williams

Always great service.

via Google

chester mcgear





chester mcgear

Appreciate the quick service.

via Google

Anna Riggs





Anna Riggs

I was able to order a hot tub replacement part quickly and easily through Townley! When the guys came out to deliver and install it, they were professional, friendly and quick! They had to order the part and were honest about how long it…

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Response from
business owner

Thanks Anna

via Google

Hayden Walker





Hayden Walker

Kyle did a fantastic job installing my new salt system, as well as teaching me more about how to care for my pool on my own. The Townley is always awesome! Thank you!

Response from
business owner

Welcome to the "easy" way to care for your pool

via Google

Sharon Waters





Sharon Waters

Wonderful people! Great store! They have a huge inventory that will certainly meet your needs!

Response from
business owner

Thanks Sharon

via Google

Louren Brinsfield





Louren Brinsfield

First time customer with Townley. A great company that goes above and beyond. We had a company that previously removed and change the pool cover, of which they did some questionable work. I wish I had gotten the names of the 2 guys from …

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Response from
business owner

We want to have the best people doing the best jobs. Thanks for allowing us to help!

via Google

JDF KAF





JDF KAF

Knowledgeable employees

via Google

Jerry Gillespie





Jerry Gillespie

Townley was easy to work with, had the hot tub we wanted in-stock and at the right price. Delivery and installation of the was quick and easy.

Response from
business owner

Thanks!

via Google

Steele Strauss





Steele Strauss

They got back to me super quickly and able to meet my clients and I when we requested the service. Super professional, knowledgeable and nice! Would highly recommend them

Response from
business owner

Thank you Steele!

via Google

waterboy6973





waterboy6973

Great friendly help for new poolers!!!

via Google

susan sutterfield





susan sutterfield

Great job. Professional, arrived on time. Great price!

Response from
business owner

Thank you Susan!

via Google

Chris Shelton





Chris Shelton

Just bought a spa from Townley. The staff there is excellent – friendly, knowledgeable and professional. If you are lookiing to buy a spa, this is the place to go.

Response from
business owner

We appreciate the kind words Chris!

via Google

Thomas Strode





Thomas Strode

The staff at Townley was great and made buying a Hot Springs spa a no brainer. Dana was very knowledgeable and informative which helped greatly with choosing the right tub. The guys that delivered the tub were timely and very good at …

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Response from
business owner

Thanks for your business Thomas! Dana is a rock star!

via Google

Kevin Brazil





Kevin Brazil

The group at this store were amazing. Dana did everything she could do to make us feel welcomed and answer any questions we had. We were able to get the XL Green Egg we wanted and we can’t wait to start using it.

Response from
business owner

EGG on!

via Google

Kristine Kay





Kristine Kay

Really happy with the product and services from Townley. The purchase process was a breeze! The delivery and installation was a quick turnaround with lots of support along the way. Would definitely recommend becoming their customer.

Response from
business owner

Thanks Kristine, we really appreciate your business! Hot tub on, stress off!

via Google

Lamonte Grulke





Lamonte Grulke

Awesome experience buying a hot tub from Townley, they made the whole experience easy from the start. Also they spell out how to care for the hot tub, which has been a very simple experience. Will definitely buy from here again.

Response from
business owner

Enjoy that awesome hot tub! Please let us know if you need anything. Thanks for your business!

via Google

Chad Taylor





Chad Taylor

Excellent! Best service and super helpful! Great place to get a spa

Response from
business owner

Enjoy your new Limelight hot tub!!

via Google

Linda Tinnon





Linda Tinnon

Great and knowledgeable employees. From the day we purchased our Hot Tub, delivery, and setup was “Exceptional! We also purchased an Extra Large Green Egg from the same store and we again received Exceptional information about our newest …

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Response from
business owner

Thank you both so much! Happy hot tubbing and egging!!

via Google

Danny Satterwhite





Danny Satterwhite

I would recommend Townley Pool & Spa to anyone. Great sales people and service team. Everything happened just as they said it would and when they said it would. We are very happy with our purchase.

Response from
business owner

We appreciate your business Danny

via Google

Jerry Bussdieker





Jerry Bussdieker

Great folks to deal with. Spa delivered and setup on time and all our questions on operating system were explained.

Response from
business owner

Thanks for your patience Jerry, we are here for you!

via Google

Kendra Brock





Kendra Brock

Very prompt and courteous service from Townley Pools, and special shout out to Mike who was the tech who took care of the repairs to our pool pump. Definitely recommend their service.

Response from
business owner

Mike is GREAT! Thanks for allowing us to help!!

via Google

Casks-n-Que





Casks-n-Que

From pool chemicals to bbq seating and equipment, Townley’s got ya covered!

Response from
business owner

Thank you good sir!

via Google

Carl Lloyd





Carl Lloyd

Very knowledgeable, helpful, and professional!

Big Fan!

Response from
business owner

Happy to help!

via Google

Rhonda Harrington





Rhonda Harrington

Just got my first stand alone outdoor hot tub. I purchased from Townley because I not only wanted a quality product but also little maintenance. They’ve taken good care of me and I couldn’t be happier!!

Response from
business owner

Rhonda, the Jetsetter looks great on the back patio! Enjoy!

via Google

John Preku





John Preku

Well, I showed up and met with Dana, she proceeded to show me the different hot tubs, then took all my money but promised to bring me a hot tub later. We will see how it goes

Response from
business owner

Yes, John, Dana is amazing and definitely keeps her word! Lol. Thanks for switching from that “other” company to us after speaking with her and seeing why a Hot Spring Spa is SO much better!! We are here for you – David Townley

via Google

Mike McMeekin





Mike McMeekin

Jason and Joseph provided an Eggceptional customer service experience. They should be your go-to guys for all things green and ovoid.

Response from
business owner

Those guys are our go-to's as well!

via Google

Wendy Warbington





Wendy Warbington

We had a great experience with Townley. Very knowledgable and helpful in walking us through the process from purchase to installation.

Response from
business owner

We strive to give our customers the absolute best shopping and ownership experience possible!

via Google

Bob Paine





Bob Paine

Justin is great!

Response from
business owner

Thanks Bob

via Google

Chandler Rackley





Chandler Rackley

Very knowledgeable and quick response. Great experience

Response from
business owner

Thanks Chandler!!

via Google

Gina Utsery





Gina Utsery

The hot tub was delivered on time we love it very nice people thank you so much

Response from
business owner

Its HOT TUB time!!

via Google

Doug Merkel





Doug Merkel

What a great experience. The food was great and all the exhibits took time to talk about their prepared food. Loved the music!

Response from
business owner

EGGfest is truly one of a kind!

via Google

Will Phillips





Will Phillips

This is the place to go for great service

Response from
business owner

We agree!!

via Google

Ted R





Ted R

Enjoyed EggFest!

Response from
business owner

Yes, it is SOOO good!!

via Google

Margaret Kresse





Margaret Kresse

This was so much fun!! and I enjoyed all of the food that I tasted!! thank you for sponsoring this event!!

via Google

Sandra McKay





Sandra McKay

David Townley, & all the staff at Townley Pool & Spa have been wonderful, & so helpful, the past 4 months in getting our new pool chemicals balanced & most recently --new spa installed & ready. Dana Loyd was our awesome salesperson in the …

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Response from
business owner

Dana is a GEM! She knows her stuff and has been helping folks at Townley for over 23 years!!

via Google

Joseph





Joseph

My hot tub delivery was an excellent experience! The delivery staff were professional and very knowledgeable about the equipment. They were on time and very efficient in getting the tub in place. I highly recommend you give Townley a …

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Response from
business owner

Thanks for your business Joseph!

via Google

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